Senior Programs and Business Operations Lead, Monthly Stays

Airbnb

2d•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our team is growing, and we want you to be part of it! You’ll join a collaborative group within Airbnb’s Chief Business Officer organization focused on expanding our Monthly Stays offering. We recruit and develop Airbnb’s global supply of high-quality stays and execute our in-market strategy to drive international growth. By building strong relationships with hosts and helping them optimize their listings and pricing, our team creates lasting host success and facilitates millions of connections between guests and hosts around the world. The Difference You Will Make: As a Senior Programs and Business Operations Lead, you will work with the Homes Leadership to develop and execute strategies to grow the success of Airbnb globally. You will also align with Homes Leadership, regional teams and cross functional teams to analyze data and deliver strategic recommendations to drive the Homes business globally. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed. You should be great at understanding the needs of the airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace. A Typical Day: Drive annual strategy & planning process, including determining business upside and resources needed to deliver that Build tools and equip teams with the relevant data support to tools to make actionable decisions Develop actionable business analysis - enable functional leads to provide consistent information to their teams and stakeholders Assist to leadership inquiries, providing data driven insights driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau Manage a handful analysts to support local and regional partners with insights and decision making capabilities Create materials to communicate strategy and business performance to key stakeholders Liaise with functional teams (comms, marketing) to provide business recommendation and inform functional priorities and initiatives Assist ongoing projects with progress tracking and measurement capabilities such as performance dashboards Work with FP&A and Advanced Analytics to assess business performance (across multiple forums) and deep dive into areas of strength and weakness of the countries Incubate / run special projects that can be proven and handed off for scaling

Requirements

15+ years experience in strategic roles, consulting, sales leadership or scaling global businesses
Experience managing a team
Experience working cross-functionally with product, marketing, sales operations and enablement teams
Ability to take initiative and deal with uncertainties
Strong appetite for working with the Airbnb community
Ability to manage complex projects and multi-task with excellent organization skills.
Pays attention to both details and macro-level outcomes
Seasoned internal and external communicator with strong interpersonal skills
Ability to thrive in a fast-paced, dynamic and ever changing startup environment
Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.
Data driven, can do attitude, strategic thinker and passion for new products and solutions.
Comfortable with Excel, SQL
Strong verbal and written communication skills

Responsibilities

Drive annual strategy & planning process, including determining business upside and resources needed to deliver that
Build tools and equip teams with the relevant data support to tools to make actionable decisions
Develop actionable business analysis - enable functional leads to provide consistent information to their teams and stakeholders
Assist to leadership inquiries, providing data driven insights driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau
Manage a handful analysts to support local and regional partners with insights and decision making capabilities
Create materials to communicate strategy and business performance to key stakeholders
Liaise with functional teams (comms, marketing) to provide business recommendation and inform functional priorities and initiatives
Assist ongoing projects with progress tracking and measurement capabilities such as performance dashboards
Work with FP&A and Advanced Analytics to assess business performance (across multiple forums) and deep dive into areas of strength and weakness of the countries
Incubate / run special projects that can be proven and handed off for scaling