Senior Programmer Analyst

Widener University•Chester, PA

39d•Remote

About The Position

Widener University is currently seeking a Senior Programmer Analyst. Reporting to the Director of University Systems, the Senior Programmer Analyst plays a key role in maintaining, analyzing, developing, and supporting the University's centrally managed systems and integrations, with a focus on Ellucian Colleague. This position requires a strong analytical mindset and the ability to translate complex business requirements into effective technical solutions. In addition to technical responsibilities, the role requires providing ongoing, daily support to non-technical users and fostering collaboration across university departments. Working closely with end-users and a collaborative team of IT professionals, the Senior Programmer Analyst contributes to a service-oriented environment that supports all facets of University operations. This role offers the flexibility of remote work and the opportunity to make a meaningful impact across the University.

Requirements

Bachelor's degree plus 4 years of experience in high-level programming (or equivalent combination of education and experience).
Proficiency in integration technologies (e.g., RESTful APIs, web services, workflows).
Strong knowledge of SQL and relational databases.
Proven track record of collaborating and building relationships with non-technical users to resolve issues, provide routine support, deliver training, and ensure user-friendly solutions.
Excellent communication and customer service skills.
Experience in creating and maintaining user documentation.
Proficiency in Microsoft Office suite.
Ability to work independently and collaboratively, including with remote teams.
Highly organized, flexible, and capable of managing multiple tasks simultaneously.

Nice To Haves

5 years of experience with Ellucian Colleague programming and support.
Experience implementing and maintaining vendor-developed administrative systems in higher education.
Prior work experience in or with academic institutions.

Responsibilities

Analyze and resolve complex technical issues across university systems and applications.
Design, develop, implement, and maintain system integrations and customizations.
Assist with installation, administration, and upgrades of centrally managed systems.
Lead a comprehensive Colleague security audit and redesign initiative.
Create and maintain technical documentation and best-practice guidelines.
Collaborate with departments and vendors to troubleshoot production issues.
Serve as technical lead or team member on multiple concurrent projects.
Support full reporting lifecycle and data management activities.
Provide programming and technical assistance to business analysts.
Stay current with emerging technologies through self-study and professional development.
Attend relevant conferences or courses to enhance skills and support university needs.
Perform other job-related duties as assigned or directed to support departmental needs.