Lower-posted 3 months ago
Full-time • Mid Level
Columbus, OH
1,001-5,000 employees

We’re looking for an experienced program manager to join our direct-to-consumer mortgage lending business. You’ll lead initiatives that streamline the borrower journey, optimize lead generation and routing, and enhance borrower conversion through improved processes and technology. This is an individual contributor role reporting to the EVP of Program and Product Management. You’ll collaborate closely with product managers, engineers, training, internal communications, and stakeholders across sales, marketing, operations, and executive leadership. It’s a high-visibility, high-impact opportunity within a fast-growing organization.

  • Drive end-to-end execution of complex, cross-functional programs from planning through delivery
  • Translate strategic objectives into detailed roadmaps, milestones, timelines, and resource plans
  • Track progress, manage risks, and proactively resolve blockers across multiple workstreams
  • Facilitate effective communication across teams, ensuring alignment and transparency with all stakeholders
  • Help develop and monitor dashboards, reports, and executive updates to track progress and outcomes
  • Ensure that programs align with regulatory requirements and organizational risk policies
  • Contribute to the evolution of program management practices, tools, and culture within the organization
  • Partner with sales, marketing, and operations leaders to optimize the borrower funnel and improve conversion in direct-to-consumer lending channels
  • Drive initiatives that enhance borrower and loan officer experience, from lead generation through loan closing
  • 6+ years of program management experience, preferably in fintech, proptech, or a similarly regulated, tech-enabled industry
  • Proven success managing complex, cross-functional programs with multiple stakeholders and competing priorities
  • Skilled at connecting high-level business goals to tactical execution, including defining milestones, dependencies, and KPIs
  • Excellent organizational and problem-solving skills; able to manage complex dependencies and drive execution
  • Exceptional communication and stakeholder management skills; able to interface effectively with executives, technical teams, and frontline staff, translating between technical and non-technical audiences
  • Strong influence and negotiation skills; able to align cross-functional stakeholders and resolve conflicts without formal authority
  • Understanding of borrower lifecycle and regulatory considerations in consumer mortgage lending
  • Competitive compensation plan
  • Extended benefit offerings including: Medical/dental/vision
  • Paid holidays
  • Paid time off
  • Parental leave
  • Life insurance
  • Short- and long-term disability
  • 401K with company match
  • Discount on home mortgage refinances or purchase
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