Senior Program Manager, The Village

The People Concern•Los Angeles, CA

71d•Onsite

About The Position

The Senior Program Manager will be responsible for administrative oversight, and supervision of case management staff for The Village Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming while fostering teamwork and integration among staff working in this program. Selected candidates will work (Sunday through Thursday 8am to 4:30pm).

Requirements

Bachelor's Degree in Social Work, Psychology or related field, Masters' degree in mental health field (Social Work, MFT, or Psychology) a plus
Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually diagnosed
A minimum of two years experience providing Case Management services to the homeless population is required
Skilled in non-violent crisis intervention
Demonstrated knowledge of issues faced by population served
Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills
Current, valid California Driver's License with an acceptable driving record
Ability to provide some evening and weekend hours to ensure continuity of care
On-call 24/7 a requirement
Proficient in Microsoft Word, Outlook, Excel, and database applications
Able to obtain and maintain CPR/First Aid certification

Nice To Haves

At least two years of leadership/management experience in an Interim Housing site is preferred

Responsibilities

Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma-informed care principles.
Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction.
Guide staff ensuring that they are able to implement appropriate interventions to reduce barriers.
Promote opportunities to support critical thinking among team members.
Provide crisis intervention and triage services.
Manage client grievances and ensure timely resolution of client complaints.
Work with the Director to ensure that the physical site is well-maintained and safe.
Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered.
Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts.
Work within the CES system to ensure most vulnerable are being matched to best-fit housing options.
Manage the intake process and ensure that all open beds remain filled with appropriate referrals in a timely manner.
Assist with preparing data for reports to funders, and track other data as directed.
Responsible for and overseeing internal site auditing of client's charts.
Effectively represent agency at funding partner or collaborative meetings.
Provide individual and team supervision, support, and performance evaluations for all direct reports.
Co-Facilitate staffing meetings.
Ensure adherence to agency policies and procedures.
Facilitate weekly case conferencing to create a supportive environment and ensure the reduction of barriers that prevent an individual from developing an appropriate housing plan.
Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders.
Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program.
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
Incorporate life skills programming and other milieu and enrichment services into the program design.
Develop and improve programming, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff.
Train staff on programmatic expectations, including documentation, boundaries, and strength-based approach to interventions.
Maintain current, thorough knowledge of community resources and utilize these to provide services to clients.
Perform other duties as assigned