Senior Program Manager
About The Position
A Program Manager (SPM) contributes to AHF by providing strategic leadership and oversight of the Wellness Center. They actively lead a fast-paced team alongside the Nurse Practitioner and Program Coordinator, ensuring effective management of day-to-day operations, employee engagement, and patient satisfaction initiatives. This dedication guarantees a seamless delivery of testing services in alignment with AHF's objectives of retention and census growth. The SPM's leadership extends across patient growth and retention, client experience, and operational performance. In addition to these responsibilities, the Senior Program Manager plays a crucial role in policy development, process improvement, and cultivating relationships with clinic providers, enhancing the overall testing experience for AHF's clients. A SPM enhances the reputation of AHF by serving as a dedicated patient advocate committed to removing stigma of STI/HIV Testing. Collaborating closely with the Nurse Practitioner and Program Coordinator, the Program Manager ensures the Wellness Clinic operates seamlessly by championing a patient-centric approach and actively fostering a supportive environment for the team and the patients. You will be a passionate advocate for our top initiatives. To be successful as a SPM it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees. AHF has a collaborative organizational structure where staff are accountable to multiple leaders. The SPM will work as a part of a close-knit team to go above and beyond to meet the needs of our patients and elevate AHF's reputation as a leader in comprehensive and compassionate healthcare.
Responsibilities
- Providing strategic leadership and oversight of the Wellness Center.
- Leading a fast-paced team alongside the Nurse Practitioner and Program Coordinator.
- Ensuring effective management of day-to-day operations, employee engagement, and patient satisfaction initiatives.
- Ensuring a seamless delivery of testing services in alignment with AHF's objectives of retention and census growth.
- Leadership extends across patient growth and retention, client experience, and operational performance.
- Plays a crucial role in policy development, process improvement, and cultivating relationships with clinic providers.
- Enhancing the overall testing experience for AHF's clients.
- Serving as a dedicated patient advocate committed to removing stigma of STI/HIV Testing.
- Ensuring the Wellness Clinic operates seamlessly by championing a patient-centric approach and actively fostering a supportive environment for the team and the patients.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
