Upstart's Servicing & Enablement team is responsible for driving strategic initiatives, operational readiness, and scalable improvements across all facets of the Servicing vertical. We work cross-functionally with engineering, product, compliance, and operations to launch high-impact projects, improve efficiency, and deliver effortless borrower experiences. Our goal is to lead high-quality, scalable programs that support long-term servicing strategy and enable teams to operate with excellence. As a Senior Program Manager at Upstart, you will lead complex, cross-functional initiatives from scoping through implementation. You will shape long-term strategy through scalable program investments, ensure alignment across partner teams, and serve as a force multiplier for senior leadership by independently executing these initiatives. You'll bring clarity to challenging, ambiguous problem sets. You will own, lead, and scale programs across one of a few key pillars of Servicing Programs. Depending on your strengths and interests, you may focus on one or span several of these areas: Operational Systems & Governance Help us build the systems that keep Servicing running smoothly. You'll establish scalable operating rhythms, governance frameworks, and playbooks that promote clarity, consistency, and execution across teams.Your work will connect day-to-day operations to enterprise strategy, ensuring leadership visibility and driving simplification, automation, and alignment at every level. Employee & Vendor Engagement Shape how Servicing feels to work in. You'll lead programs that strengthen engagement and culture across internal and vendor teams, turning employee feedback into meaningful action. From pulse surveys to leadership development, you'll create the frameworks that make engagement measurable, inclusive, and impactful across all sites. Accelerator Program Leadership Grow the future of Servicing. You'll own the Servicing Accelerator Program - a rotational development experience for early-career professionals - helping participants build foundational skills and exposure across Servicing functions. You'll partner with leaders to design learning experiences, track outcomes, and measure readiness for the next generation of Upstart leaders. Borrower Success Programs Drive the programs that help current borrowers succeed. You'll coordinate initiatives that improve contact center performance, repayment outcomes, and overall borrower experience. Working across Operations, Product, Risk, and Analytics, you'll turn strategy into action - streamlining processes, improving communication across vendors, and ensuring every borrower touchpoint is effective, consistent, and aligned with Upstart's mission to deliver effortless credit.