Senior Program Manager

Center for Employment Opportunities•Oakland, CA

21h•$84,500 - $94,500•Onsite

About The Position

This position oversees the daily operations of a local site’s vocational program, ensuring fidelity to the program model and focus on continuous improvement. Includes leading the local team to meet program milestones, recruit participants and support participant progress, and manage participant-related data to inform decisions and achieve impact. Develops and trains team members to best support participants and manages the vocational portion of the site’s budget. Collaborates with local Social Enterprise leadership and team to support participants through transitional job training and workforce development. As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Requirements

You have at least 5+ years of growing leadership and program management experience, successfully led a site through significant growth in program operations and impact
You have a working knowledge of the criminal justice and workforce development systems
You have proficiency and experience in meeting performance based goals
You have proficiency and experience collecting, analyzing, and applying data to drive program strategy and decision making
You are comfortable with technology, including Google Suite and Salesforce
You serve as an exemplary model of CEO’s values and living CEO’s management philosophy
You have a deep dedication to social justice, criminal and/or economic justice
You have the ability to motivate and inspire others to achieve their goals, helping individuals identify, capitalize upon, and apply their strengths
You have attention to detail and strong project management capabilities
You have demonstrated practice of regularly collecting, analyzing, and applying data to drive program strategy and decision making
You have a high level of personal integrity and commitment to excellence and deep impact
You have the ability to identify, anticipate, and analyze potential problems and solutions, and decide on and implement a course of action

Responsibilities

Manage daily vocational operations at the local site and delivery of vocational services to participants, ensuring effectiveness of vocational model delivery
Support and enhance the participant experience
Collaborate with the Social Enterprise team including local Site Supervisors and Social Enterprise leadership to maintain cohesion and communication between teams in delivering services to participants
Monitor and manage overall office administration, collaborating with internal teams to ensure CEO procedures and policies are implemented effectively and with fidelity
Maintain relationships with local parole and probation bureaus, district attorney offices, and other program referral sources
Collaborate and support CEO’s Participant Resources department with building strategic partnerships and referral relationships with local organizations that provide holistic and complementary services for participants, such as housing, substance abuse, etc.
Troubleshoot incidents and challenges that arise, working in concert with CEO’s safety, Employee Experience, and Legal teams
As needed, support CEO’s regional contracts team with data tracking and reporting
Manage and ensure adherence to local site’s vocational budget including SNAP and other performance based outcomes, staff related costs, and vocational OTPS
As needed, provide local presence and manage relationships with other community organizations in the reentry space
Provide support as needed to CEO’s regional Investment and/or fundraising teams
Monitor and supervise site and team progress and effectiveness, ensuring compliance with all organizational policies and procedures
Manage team in usage of CEO’s client relationship management system (CRM) to organize information, perform forecasting, and measure the performance of programming
Evaluate the performance of all vocational program services and recommend areas to improve on an ongoing basis
Manage the recording and tracking of data required by program management, grant contractors, and foundations by monitoring enrollment, case files, placement, and retention metrics
Hire, supervise, and support a diverse, high-performing local team to serve participants and achieve our local program outcomes
Ensure ongoing engagement in learning on specific areas of program delivery, supporting staff in obtaining the necessary resources and training needed to successfully carry out CEO’s vision and mission
Build environment of collaboration, disciplined pursuit of goals, and inclusion by fostering communication, accountability, and support across team members
Coach and provide feedback to team members to drive employee performance, and support team in gaining access to resources in areas of individual and team development
Leverage employee insights and feedback to respond to needs and determine areas of individual and team development
Model strong communication and collaboration between sites, teams, and departments
Prioritize team-building, culture-building, and celebrations of individual and team accomplishment along with initiatives to develop a sense of shared purpose
Model CEO’s organizational values in management practice, empowering employees to lead through CEO values
Additional responsibilities as assigned, including coverage for team members
Manages a site with 6+ total vocational staff and/or a higher level of complexity related to location, contracts, or other circumstances

Benefits

comprehensive benefits package, including medical and dental coverage
professional development opportunities
paid parental leave
participation in a retirement plan
sick and vacation leave
paid holidays
workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff

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