Senior Program Manager
About The Position
JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Program Manager - JLL What this job involves - The Senior Program Manager will support the accounts Facilities Management Organization by managing existing contracted FM based programs as well as identifying scopes in the FM Teams current day to day operations that should be managed programmatically. They will own the end-to-end processes for each program including development, documentation, field implementation, work order completion, and data analytics. The Senior Program Manager will be responsible for a team of Program Managers to assist in program implementation and oversite.
Requirements
- 4+ years of experience in Facilities Management Operations coordinating across multiple facilities
- Proficiency in Microsoft Office Suite: Design excellence in PowerPoint and skilled with functions and pivot tables in Excel
- Interest and excellence in organization, process mapping and public speaking/training
- Experience developing practices and procedures and Preventive Maintenance programs for Facilities Management teams
Nice To Haves
- Experience with managing teams including managers, supplier management, problem solving, and client/ customer relations
- Experience using Corrigo CMMS system
- Experience with Jira and Business Intelligence tools like JLL Tracker, Azara, Power BI
Responsibilities
- Support annual inspection program including scope development, site prioritization, data processing, and Business Intelligence reporting to identify O&M and Capital improvement requirements.
- Develop and manage processes for all Facility Manager activities including furniture repair/upgrades and marketing/signage improvements.
- Lead IFM Learning & Development program with monthly lunch 'n learn trainings, Office Hours support, and ad hoc process development and communications for FM Team needs.
- Maintain robust documentation standards including playbooks, operating procedures, and training materials to ensure team adherence to account expectations.
- Ensure communication best practices through biweekly IFM newsletters, information deliverables, IFM Extranet/SharePoint maintenance, and FM Playbook updates aligned with JLL brand standards.
- Strengthen new hire onboarding by building comprehensive program to support retention and streamline experience.
- Build Corrigo CMMS Governance framework to improve SLA gaps through reporting, accountability checks, benchmarking, and work order metrics coaching to positively influence KPIs.
- Own IFM initiatives in Jira from design through implementation, coordinating stakeholder approval and testing throughout all phases with Account Operations.
- Oversee project documentation and asset handoff program ensuring delivery of equipment operations information, warranties, and asset data from project work at managed facilities.
- Perform effectiveness reviews on all managed programs, drive continuous improvement and innovation, and provide general support for account data gathering and custom reporting needs.
Benefits
- Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
- Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
