Senior Program Manager

PagerDuty•Atlanta, GA

12d•Hybrid

About The Position

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. The Senior Program Managers (PgM) at PagerDuty drive large scale and cross-functional programs and projects to success! You will be responsible for managing efforts that often span multiple groups and potentially even organization-wide. PgMs handle complex inter-team dependencies and bridge those effectively. You will need to work with many teams in different domains and will work with engineers, engineering managers, product managers, customer service teams, go to market, legal, and beyond. If you are someone who is a strategic thinker with a strong technical background, excellent problem solving ability and passionate about managing large scale programs and projects then we want you to join our team!

Requirements

8+ years of program management experience (ideally including technical) in matrix software development organizations
Jira power user
Undergraduate degree required or applicable experience
Have a deep understanding of agile principles and how to apply them effectively
Experience with common software development methodologies and standards
Ability to organize a new program and assemble all structural components needed to kick off and mobilize teams
Confidently and accurately manage cross-team dependency and risk identification and resolution
Able to translate technical details into useful information for non-technical Dutonians
Ability to communicate complex information/situations in a clear and concise manner to all levels and adapting messages to the audience
Strong influencing and networking skills with the ability to drive and take action proactively, with a focus on outcomes and deliverables
Able to manage up and down the org, keeping program goals at the forefront
Analytical, solution oriented
Confidence/ability to have the difficult conversations
Business & financial acumen
Ability to absorb a holistic understanding of the program from User to Prioritization to Delivery to Support
Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)
Ability to create a plan, identify and implement facilitation techniques that produces the greatest outcome in a swift manner
Ability to set up reports/dashboards such that manual effort is reduced

Nice To Haves

Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience
Work experience in a fast growth startup environment
Ability to provide recommendations in solving software engineering challenges involving bug triage, pull requests, source control, continuous integration, etc.
Experience in SaaS, DevOps and digital/cloud operations

Responsibilities

Lead a minimum of 1 department-level program, including: planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
Anticipate bottlenecks, providing escalation management and making tradeoffs
Provide contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
Drives implementation and adoption of new/modified processes in service to streamlining delivery
Leverage AI, tools and processes to improve productivity in support of the program
Leads planning efforts for defined area of program leadership
Communicate successes, schedules, priorities, issues and overall program health to all levels in the company
Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
Drive program alignment on present and future outcomes that support company’s strategy
Management of program spend, capitalization, and tax credit reporting
Creation and distribution of impactful automated reporting
Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs