Senior Program Manager - Patient Care Service Admin

Stanford Health Care•Stanford, CA

11h•$75 - $99•Onsite

About The Position

Join us and be part of the Patient Care Service Admin. line at SHC. This is 1 of 3 newly created roles. Get in on the ground floor of this collaborative team environment. This position will support operationalizing the new department, and ongoing support for the management, collaborating with internal and external partners as well as later programmatic expansion. If you are driven by improving the patient and clinician experience, this could be the career home for you. This position will support operationalizing the department, and ongoing support for the management, collaborating with internal and external partners as well as later programmatic expansion. This Sr. Program Manager will lead activation activities across Patient Case Service (PCS) and other areas to support clinical care, as well as organize in partnership with AR&L the waivers obtained to allow care in Alternative Care Areas. This is a Stanford Health Care job. Leads large strategic and cross-functional improvement programs by defining strategic intent of programs and overseeing deliverable development to ensure project goals are met.

Requirements

Bachelor's degree in work-related discipline/field from an accredited college or university Required
Three (3) years of progressive responsibility and directly related work experience
Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation
Ability to plan, organize, prioritize, work independently and meet deadline
Ability to promote a spirit of inquiry and practice based on evidence by using research based knowledge or research utilization methods to identify and implement innovations in patient care and/or participating in research, clinical investigatory or quality projects
Skilled in project management
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
Ability to provide leadership and influence others
Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships

Nice To Haves

Master degree in work related field from an accredited college.

Responsibilities

Provide program leadership for large strategic and cross-functional improvement programs as assigned by the Administrative Director.
Manages, assesses, and documents project scope and program utilizing standard A3 template.
Defines project scope, goals and deliverables that support strategic business goals in collaboration with the Administrative Director and other key stakeholder.
Identify opportunities for process improvement and recognize and use synergies from other projects to design creative solutions for technological and non-technological problems as well as identify future projects.
Implements quality control measures to ensure project compliance with department, hospital and University policies, government codes and regulations; also ensures conformance to the requirements of all project participants.
Manage program design and structure for department's key initiatives and projects within assigned leadership division, develop strategic input for the Director regarding business objectives of clients for both current and future projects.
Partner with Operations Manager(s) to identify and develop the leadership needs and internal capacity of the department, and facilitate strategic changes in project scope or assignment across the team.
Coach and mentor department staff through change process and cycles of continuous improvement.
Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows.
Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines.
Provides leadership, coordination and support to all team members.