Senior Program Manager

Microsoft • Washington, DC

5d • $119,800 - $234,700

About The Position

We’re on a mission to redefine how the world works with AI by rewiring productivity and collaboration for the next 30 years. Our team sits at the intersection of engineering and customer innovation, driving real-world adoption and shaping product signals for Microsoft’s Copilot platforms including Copilot Studio and Microsoft 365. As part of core engineering yet deeply embedded with customers, we influence strategy where it matters most: in solution design and execution.
We’re seeking a Senior Program Manager to join our Copilot Acceleration Team (CAT). In this role, you’ll partner with some of Microsoft’s most strategic and innovative customers to accelerate their AI adoption and deliver transformative business outcomes. You’ll also channel ecosystem insights directly into product strategy and roadmap decisions. This is a unique opportunity for an AI-savvy leader to combine technical depth with business impact at global scale.
This role is your a chance to shape the future of AI adoption at scale, influence Microsoft’s roadmap, and work on the frontlines of innovation. If you thrive on impact, complexity, and building what’s next, we want you on our team.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 4+ years of customer-facing experience (in a direct customer-facing role or customer-engaged product role)
• 4+ years of product development and/or solution architecture
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

• 2+ years experience building and/or advising on the development of AI applications and agents, including conversational UX, agent frameworks, and/or GPT/Copilot solutions.
• 2+ years experience with AI / agent platforms such as Copilot Studio or Microsoft Foundry, and/or competitors.
• 3+ years of experience with modern app-building and agent-building platforms (for example, Power Platform technologies such as Power Apps, Power Automate, Dataverse, and/or comparable platforms from other vendors).
• 2+ years experience with AI infrastructure technologies including MCP, A2A, distributed orchestration frameworks (e.g., Power Automate, Logic Apps), data connectors, etc.

Responsibilities

• Act as the trusted technical advisor and strategic partner to customers, driving confidence in Microsoft’s AI capabilities and accelerating adoption.
• Own executive-level relationships across customers and Microsoft, bridging engineering and business to deliver outcomes and unblock challenges. As the bridge between engineering and customer, own and drive-to-resolve action items based on engagements, with regular updates to stakeholders.
• Co-innovate with customers on AI strategy and solution architectures, and guide implementation to achieve measurable business goals for AI transformation.
• Unblock product gaps and issues with deeply-informed and grounded recommendations; influence product and engineering leaders to prioritize product investments based on strong evidence, signals, compete insights, and business context.

Benefits

• Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
• Certain roles may be eligible for benefits and other compensation.
• Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level