Senior Program Manager

New York City, NY-posted 4 months ago

Full-time • Mid Level

Manhattan, NY

5,001-10,000 employees

Justice, Public Order, and Safety Activities

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The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. DYCD is seeking to hire a Program Manager to support our work with populations served by our OSOW and CRED programming. This individual will have knowledge and experience in the workforce development field and/or experience working with OSOW populations, justice involved individuals and/or organizations serving justice involved individuals or those at risk for being victims of community violence. Under the supervision of a Workforce Deputy Director, with latitude for independent decision making, the Senior Program Manager will be responsible for monitoring 15+ contracts.

Monitor and assess Workforce Providers' performance to ensure program administration and practices result in high quality services to youth.
Clearly communicate program policies and procedures to guide Workforce Providers and ensure they achieve contractual goals including but not limited to recruitment, job development, data entry, enrollment, placement, timekeeping, payroll, monitoring, evaluation, counseling, program budgeting and file upkeep.
Ensure fiscal responsibility and provide technical expertise in the submission of program work scopes, budgets and pre-program documentation.
Utilize DYCD's web-based information management systems including program and contract performance systems.
Maintain consistent communication with Workforce providers, tracking the initiative performance and providing guidance as a thought partner.
Complete audits of program records at provider sites and make ad-hoc visits to support special initiatives and events as needed.
Supervise Program Manager, seasonal staff, distribute assignments, review and log/track monitoring reports.
Compile, analyze, and process all reports/data supporting provider performance statistics to inform and support management decision-making.
Support and manage network partners in efforts to facilitate program partnerships to promote cohesive program management.
Lead focus groups to inform program enhancement and development for better supports and program facilitation.
Work collaboratively across all DYCD workforce, youth and community development programs as well as with outside stakeholders and community-based organizations, and employers.
Other projects and tasks as needed to support the SYEP unit and programs.

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above.

Experience in and knowledge of workforce and youth development field preferred.
Excellent verbal and written communication skills.
Strong problem solving and analytical skills.
Enjoy working as a team member as well as independently.
Ability to multi-task and meet constricted deadlines designated by program requirements and needs.
Strong interpersonal skills resulting in exceptional rapport with people.
Computer literate with advance knowledge of Microsoft Office suits.
Bachelor Degree Preferred.

Public Service Loan Forgiveness eligibility.
New York City residency requirement within 90 days of appointment.

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