Senior Program Manager
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About The Position
HawkEye 360 is seeking a Senior Program Manager to join the Customer Success Management team. The CSM team is responsible for ensuring a customer is achieving their desired values with HawkEye 360 products or services and prioritizing long-term customer satisfaction and loyalty. Being a member of the CSM team takes a proactive approach, anticipating customer needs and providing support to ensure successful product usage and execution of existing programs/contracts. This role would report within the International Program Management team, whose core responsibility is to own the execution of our contracts with International Customers (planning, execution, tracking) within a specified budget, utilizing a focus on program/internal project execution while making strategic decisions to support the customer, and ultimately being responsible for monitoring progress, maintaining deadlines and managing any program risk. In addition to customer contract execution and coordination with their Program Management team, the Senior Program Manager will also interface with internal teams to effectively deliver contractual requirements and establish plans and risk mitigation efforts for ensuring customer success and possible future contract requirements.
