Senior Program Manager

Cotiviti-posted about 1 year ago
Full-time • Senior
Remote • South Jordan, UT
Professional, Scientific, and Technical Services
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The Senior Program Manager at Cotiviti, Inc. is responsible for overseeing the execution and delivery of Risk Adjustment Products and Services for enterprise-level accounts. This role involves close collaboration with various teams, including Client Executives and retrieval, coding, and reporting leads, to ensure high-quality service delivery and client satisfaction. The Senior Program Manager will leverage their extensive healthcare and project management expertise to manage client relationships and drive product adoption, ensuring that clients receive a return on their investment.

  • Accountable for ensuring the successful delivery of products and services to assigned clients within the Cotiviti Risk Adjustment Portfolio.
  • Produces and manages documents related to client projects, calls, meetings, product specifications, special initiatives and follow up.
  • Interacts directly with customers to drive client satisfaction and product adoption in support of all initiatives as defined.
  • Fully accountable for ensuring that open issues are managed in a timely manner and that no key milestones are missed.
  • Responsible and Accountable for ensuring that the costs/expenses of managing clients are aligned with the anticipated revenue.
  • Responsible to track and report on client contractual SLA's.
  • Accountable for driving value of our products and solutions within the assigned customer's account ensuring the client receives ROI for their investment.
  • Identify issues and obstacles that may hinder success and ensure the appropriate Cotiviti resources are working to correct these issues.
  • Complete all responsibilities as outlined on annual performance review and/or goal setting.
  • Complete all special projects and other duties as assigned.
  • Bachelor's degree is required, Relevant Master's Degree preferred.
  • A minimum of 7 years of health care industry experience with a health plan or vendors of data analytics or claims processing technologies.
  • A minimum of 5 years of successful client/program management.
  • A minimum of 3-5 years of experience in Risk Adjustment space.
  • Demonstrated experience managing the deliverables of a large client dealing with a broad range of services.
  • Ability to foster relationships at the appropriate level within the Client organization and take full accountability for managing client escalations.
  • Proven ability to handle stressful situations, multiple tasks, and deadline pressures.
  • Formal training in enterprise project management methods and process management experience preferred.
  • Outstanding presentation and communication skills.
  • Proven success in preparing and delivering presentations that convey information critical to the audience and adjusting to meet changing audience needs.
  • Formal training in enterprise project management methods and process management experience preferred.
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