Senior Program Manager, Utilization, Middle Mile Fleet Management

Amazon • Nashville, TN

3d

About The Position

Amazon's Middle Mile is looking for a detail-oriented, technically skilled, innovative, hands-on, and customer-obsessed Sr. Program Manager. In this role, you will drive utilization of Amazon's Middle Mile Transportation network. The ideal candidate will have demonstrated experience partnering with technical teams, managing stakeholders and customers, managing multiple priorities and deadlines, and delivering strong results. This person must have a high degree of autonomy with the ability to navigate ambiguous problems, develop solutions, and drive projects forward with minimal guidance. They must be able to think strategically, yet execute methodically to deliver to the highest standards. This person has excellent written and verbal communication skills, with the aptitude to present complex information in a clear and concise manner to varied audiences. They will have a strong entrepreneurial orientation and willingness to roll up your sleeves and do whatever is necessary in a start-up like environment.

This role resides within the Middle Mile Fleet Management (MMFM) org, on the high-performance team responsible for ensuring that our powered assets are available at the right place at the right time to serve our customers. We balance reactive support to short-term business needs with proactive, longer-term performance improvement and scaling.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience using data and trends to articulate business needs or equivalent
• Experience managing competing priorities and using metrics to drive business decisions
• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
• Industry understanding of one or more of following: fleet management, fleet maintenance, supply chain, operations, or transportation & logistics

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• PMP certificate
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Transportation and/or Commercial Fleet management experience

Responsibilities

• Define both long term strategy and short term plans to achieve program goals and deliver business results.
• Define, prioritize and plan resources and technical requirements needed for programs to be delivered on time.
• Work with stakeholders in order to generate program adoption and ensure a successful implementation.
• Write business cases, perform supporting research and analysis, write specifications, and drive product development from design to release.
• You will be required to have clear, precise, and regular communication with all stakeholders for program/product status reports as well as leadership reviews.
• Drive change management and adoption of solution across Ops teams
• Establish KPIs, identify gaps, and improve performance and adoption of program/product.
• Deep dive problems or opportunity areas and propose solutions to address.
• Generate new ideas to drive improvement, efficiency and automation across the transportation supply chain.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level