Senior Program Manager, Systems Change

All Chicago Making Homelessness History-posted 3 months ago

$60,170 - $91,070/Yr

Full-time • Mid Level

Chicago, IL

11-50 employees

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The Senior Program Manager (SPM) System Change is a strategic leader and system builder working to develop interventions that support individuals experiencing homelessness make sustained returns to housing. The SPM Systems Change oversees the Systems Change Team that focuses on Employment and Income Programming, AmeriCorps VISTA, and system-wide SSI/SSDI Outreach, Access, and Recovery (SOAR) efforts. The SPM supervises staff, oversees multiple areas of focus within All Chicago, and works closely with numerous external partners to advance Chicago’s efforts to prevent and end homelessness. During their tenure at All Chicago, SPMs may work on multiple areas of focus, adjusting their priority items in response to pressing agency needs.

Provide leadership for applying for and launching new employment and income programs.
Create and oversee a project management plan for program implementation and development.
Develop and implement policies and procedures for the delivery of programming.
Supervise staff and/or direct team members to ensure successful accomplishment of program goals.
Develop mechanisms to iterate and refine program throughout the course of the project.
Collaborate with external partners to improve, design and implement program processes and policies.
Work across departments to enter into and oversee contracts with partner agencies.
Facilitate collaborative planning and activities across All Chicago staff.
Oversee subcontracted partners to ensure compliance with contract expectations.
Work closely with the Homeless Management Information System and Data and Performance teams.
Compile reporting requirements and ensure timely submission.
Design opportunities to incorporate voices of people with lived experience into program design.
Support partner agencies’ performance and troubleshoot issues as they arise.
Liaise between funders and partners to ensure program optimization.
Use an Active Contract Management approach for managing All Chicago and Continuum of Care programs.
Serve as site lead for All Chicago’s AmeriCorps cohort.
Draft and submit grant application documents.
Oversee initial recruitment, hiring and onboarding of AmeriCorps members.
Oversee and project manage special projects to advance the CoC’s efforts.
Lead system-wide SSI/SSDI Outreach, Access, and Recovery (SOAR) activities.
Manage relationships with cross-sector partner organizations.
Support the annual response to the HUD CoC NOFA.
Support in the implementation of the All Chicago strategic plan objectives.
Lead, mentor, and supervise assigned staff and interns.
Develop and manage a high performing project team.
Write position descriptions and lead the hiring process.
Serve as an agency leader and liaison with other departments.
Communicate effectively with supervisors, peers, and partners.
Think creatively in the development of new applications and ideas.
Work on other special projects related to All Chicago’s role as a System Leader.
Actively participate in department, committee, and staff meetings.
Assist with All Chicago events and other activities as assigned.

Relevant Bachelor’s degree in Social Work, Psychology, Social Justice or equivalent combination of education and experience.
Three years of related Chicago’s Workforce Development Systems/programming experience.
Three years of supervisory experience.
Excellent skills with Microsoft Office products including Excel, Word, PowerPoint, and Outlook.
Ability to prioritize, meet deadlines and manage changing priorities.
Ability to adapt to a changing environment and handle multiple priorities.
Excellent writing and analytical skills.
Homeless Management Information System (HMIS), Chicago Continuum of Care, HUD Continuum of Care funding experience is preferred.

Comprehensive benefits package including medical, dental, vision insurance, and disability.
Employer-matched retirement plan.
Generous paid leave.

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