Senior Program Manager - Reverse Supply Chain (RSC) - Recovery - HYBRID

Nordstrom • Upper Marlboro, MD

101d • Hybrid

About The Position

Are you passionate about transforming the retail supply chain landscape? Do you aspire to play a pivotal role in a company at the forefront of revolutionizing the retail industry? Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in fashion. Our unwavering commitment to surpassing customer expectations fuels our growth and innovation as we strive to be the best fashion retailer in a digitally connected world. Nordstrom is hiring a Senior Program Manager to lead the development and execution of a modernized recovery and exhaust network within our Reverse Supply Chain (RSC). This role plays a critical part in transforming how returned inventory is managed - enhancing operational efficiency, maximizing value recovery, and supporting a seamless customer experience. The position is central to driving enterprise-wide modernization efforts and advancing Nordstrom's long-term supply chain strategy. This is a high-impact role requiring deep expertise in program delivery, stakeholder engagement, and cross-functional execution. The ideal candidate will bring a strong command of program management principles, a history of managing complex initiatives, and the ability to influence outcomes across a broad organizational landscape.

Requirements

• Bachelor's degree preferred or 4+ years of experience in program management, management consulting, corporate strategy, or finance.
• Program management experience (5+ years).
• Demonstrated successful program delivery (5+ years).
• Extensive experience managing stakeholder relationships.
• VP-level communication and experiences practices in knowledge sharing.
• Proven track record of making programmatic recommendations that enable the business to achieve goals.
• Drives collaboration across teams and capabilities to ensure that the right people with the right knowledge and expertise are involved.
• Well versed in retail and understanding of industry dynamics.
• Highly capable in quantitative skills, including interpretation of model building and insight generation (from a variety of data types and sources).
• Strong interpersonal, verbal, and written communication skills.
• Ability to collaborate and communicate with cross-functional partners across all levels of the organization.
• Ability to handle ambiguity and change.

Responsibilities

• Lead the planning and delivery of complex, cross-functional initiatives that modernize Nordstrom's Reverse Supply Chain and Nordstrom Quality Center (NQC) operations.
• Partner closely with Product, Technology, Inventory, Store Operations, Merchandising, and Analytics to align on goals, share insights, and ensure seamless execution across teams.
• Deliver clear, tailored communication to diverse audiences - from frontline teams to executive leadership - using the right channels to drive engagement and clarity.
• Leverage supply chain performance metrics and KPIs to identify opportunities for improvement.
• Collaborate with data science and analytics teams to build reporting tools that measure program effectiveness and inform decision-making.
• Stay informed on emerging trends and best practices in retail and supply chain to drive innovation and operational excellence.
• Support the creation and monitoring of cross-functional KPIs that align with strategic objectives and ensure accountability across stakeholder groups.
• Guide teams through change by facilitating planning processes, managing stakeholder expectations, and ensuring alignment on strategic priorities.
• Proactively identify risks and dependencies, resolve roadblocks, and maintain momentum toward key milestones.
• Use data-driven insights to inform strategy, optimize processes, and ensure programs deliver tangible value to the business.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees