Senior Program Manager - Renewals

Samsara

70d • $100,257 - $134,800

About The Position

As part of the GTM PMO team, the Strategic Program Manager I will own and lead large-scale transformational programs supporting the Renewals organization. This person will work closely with Samsara’s Renewals team and across the broader sales and customer outcomes organizations to ensure a high-value customer experience at the time of renewal. This person will identify critical priorities for the business, and scope, develop, and manage delivery of the work. This role requires a passion for scaling organizations, streamlining operations, and driving change management. Successful candidates have strong business acumen, a passion for building at scale, and a track record of driving strategic programs that improve the customer experience.

Requirements

• Bachelor's Degree from a 4-year institution
• 6-8 years of program management, operations, strategy or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role
• Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business
• Strong program management tool-kit, including problem solving and decision making skills, able to quickly ramp up on business priorities and derive insights from data
• Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front line managers
• Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs

Nice To Haves

• Experience with B2B hardware and SaaS products
• PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management
• Experience in a global Operations, Customer Success, Renewals or Customer Experience organization

Responsibilities

• Lead the end-to-end planning and delivery of our highest priority and most complex programs with an expert approach to execution, governance and change management
• Develop comprehensive program strategies, roadmaps and plans, expertly framing the need, scoping and roadmapping the work, owning governance and stakeholder engagement, defining KPIs, and reporting on results
• Collaborate with stakeholders and drive alignment, owning program reporting and communication, and partnering to iterate and improve outcomes for Samsara and our customers
• Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees