Senior Program Manager, People Operations

Blink Health

About The Position

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Senior Program Manager, People Operations is a senior, hands-on People Operations leader responsible for delivering a high-quality employee experience across the full HR lifecycle while building scalable systems, programs, and processes. Reporting to the Senior Manager, People Operations, this role balances execution and strategy, serving as a trusted partner to employees, managers, and People leaders in a fast-paced, high-growth environment. This role requires deep expertise in employee lifecycle operations, compliance, HR systems, total rewards, and leave administration, along with the ability to operate independently, bring order to ambiguity, and drive meaningful organizational impact.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field
7+ years of progressive experience in People Operations, HR Generalist, or Total Rewards roles
Strong hands-on experience with HRIS systems (Workday preferred)
Proven experience administering benefits and leaves of absence
Strong knowledge of U.S. employment laws and multi-state compliance requirements
Ability to manage sensitive matters with discretion, empathy, and professionalism
Excellent written and verbal communication skills

Nice To Haves

Experience with Workday and Confluence
Background in high-growth, remote-first, or startup environments
Experience supporting hourly worker populations a plus

Responsibilities

Own and execute end-to-end employee lifecycle processes, from onboarding through offboarding
Serve as a primary point of contact for employee inquiries, ensuring timely, accurate, and empathetic support
Act as a proactive problem solver by identifying gaps, connecting dots, and owning solutions that improve the employee experience
Serve as a key internal resource for HR compliance across multi-state (and some global) operations
Ensure compliance with wage and hour laws, I-9 and E-Verify requirements, background checks, immigration laws, and audit requirements
Maintain, update, and support enforcement of HR policies, SOPs, and employee handbooks
Conduct periodic team or departmental audits and use insights to recommend improvements
Support benefits administration, including employee inquiries, vendor coordination, audits, and documentation
Support U.S. leave of absence administration and ADA requests, ensuring compliant processes and coordination with Payroll
Support 401(k) and benefits programs and assist with the implementation of new offerings
Own HRIS data integrity, audits, and ongoing maintenance (Workday preferred)
Support system configuration, testing, upgrades, and workflow documentation
Identify automation opportunities to streamline People Operations workflows
Build and maintain dashboards and operational reports to support data-informed decision-making
Redesign and scale People Operations workflows to improve efficiency, consistency, and employee experience
Lead or support cross-functional projects such as system implementations, onboarding and offboarding redesigns, or policy overhauls
Partner with Finance, Payroll, IT, Talent Acquisition, and Legal to ensure alignment across systems and processes