Senior Program Manager, North America Direct Fulfillment

Amazon.com • Bellevue, WA

254d

About The Position

In the NA Direct Fulfillment (DF) team our wildly important goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered as fast as feasibly possible, safely, on time, in full...every time. To do this, we have to continually innovate in our supply chain, plan for, design and manage our evolving transportation and Vendor networks. The Program Manager will work with the NA and other Regional DF teams to develop and integrate products, create processes, and build mechanisms that continuously improve the Customer Experience as measured by the Speed and Accuracy metrics, and also improve the Vendor's ease of doing business and growth opportunity with Amazon.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 2+ years of leading large complex programs experience
• 3+ years of data analysis experience
• Bachelor's degree in Business, Analytics, Supply Chain, Statistics, Engineering, Transportation, Operations Research or other Operations disciplines

Nice To Haves

• 2+ years of driving process improvements experience
• Knowledge of statistical concepts, sampling techniques, hypothesis testing, probability etc.
• Ability to understand and execute statistical analysis tools and methodologies

Responsibilities

• Act as reputable partner across organizations: The Program manager will own the relationship between DF and various organization leaders to cultivate partnership, transparency and ownership requiring high level of relationship management skills.
• Develop at-scale solutions: The program manager will conceptualize, trial, expand and scale solutions-based programs to improve on-time shipping and speed across NA.
• Lead cross-functional workstreams: The program manager will lead initiatives spanning across Product, Tech and Ops teams to automate and optimize various processes both internally and externally.
• Data-driven: The program manager will be a relentless advocate of making data-driven decisions. They will challenge and refine proposals through their keen understanding of the business, applying statistical methods of analysis and ensure an evidence-based approach to programs.
• Long term visionary: The program manager will take an open-minded approach and launch workstreams prioritizing long-term value alongside developing their charter.
• Stakeholder Communication: The program manager will own creating, refining and presenting documents of their charter to senior leadership. The leader will demonstrate ability to peer-influence as well as gaining alignment across teams.

Benefits

• Diverse and inclusive workplace
• Equal opportunity employer
• Workplace accommodation for disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees