Senior Program Manager LEO - Ground Infrastructure

EUTELSAT GROUP•San Diego, CA

15d

About The Position

The Program Manager, SNP Americas is a member of the Teleports and Field Operations team implementing and operating Eutelsat’s Global LEO Ground Network. The manager will be responsible for the development and rollout of Eutelsat SNP quality standards, maintenance best practices, and the methods to monitor and oversee quality across our global ground network. This position will report to the Ground Infrastructure Service Delivery Manager responsible for delivering the SNP sites into Operations and maintaining performance requirements. The manager will collaborate among a diverse group of Design and Implementation team members, peers, and internal/external parties to ensure our gateways are being properly maintained and kept at the highest standards of quality.

Requirements

8+ years of experience working in a project leadership role on technical and/or logistics projects
Demonstrated experience developing and measuring quality products and services with a focus on Satellite or Terrestrial communication systems
Display general knowledge of fiber optic, Radio Frequency, and communications technologies
Experience with project management tools including Microsoft Project, Excel, Teams, and other tools and disciplines to successfully deliver projects in a matrix management environment
Ability to understand, create, maintain, and status detailed processes and procedures
Knowledge and experience in budget estimating and reporting
Ability to facilitate team efforts to ensure program objectives are achieved. Drive collaboration and teamwork to execute the plan and monitor progress against the plan
Excellent inter-personal and communication skills with ability to build relationships with technical, business, and senior management stakeholders
Demonstrated success managing vendor/subcontractor(s) teams
Demonstrated organizational skills with passionate attention to detail
A high energy level with a dynamic, positive and ‘can do’ style
Ability to work under pressure against short timescales
Experience working with outsourced and internal delivery teams
Experience working with geographically dispersed teams
Ability and desire to travel internationally for business purposes

Nice To Haves

Experience and understanding of mobile telecommunications systems or satellite communications systems; Experience with MEO or LEO Ka-Band technologies a plus
Technical understanding of Satellite Ground Systems and architectures or similar
Technical understanding of fiber optic infrastructure and quality standards
Project Management Institute or equivalent certification or applicable and relevant experience

Responsibilities

Oversight of SNP quality, security, and maintenance compliance
Work closely with Peers and SNP hosts to develop best practices for daily operations at our SNPs
Liaise with SNP Vendors’ Program Management to perform resource scheduling and to identify and manage dependencies and ensure activities and responsibilities are clearly communicated to all parties
Responsible for SNP maintenance activities and ensure performance and conformance with contractual MSA’s and SLA’s
Interface with the Network Operations Center, Systems Engineering, and the Legal/Regulatory & Contracts group as it pertains to the performance of the SNP hosts and their contractual obligations
Interface with relevant parties to develop and modify quality standards and develop plans to implement across existing and future teleports
Support Logistics activities as needed including placement/approval of purchase orders and management of vendor fulfillment, RMA’s, retrofit programs and design changes
Support site investigations including outages, RF surveys, major incidents
Manage documentation of vendor generated and internally generated procedures, requirements, and user manuals
Oversight of operational budget per SNP