Senior Program Manager, Installation Services & Trade Education

Floor & Decor • Atlanta, GA

22h

About The Position

At Floor & Decor, we’re transforming spaces and careers across the country. The most exciting thing we’re building isn’t just floors—it’s a company without ceilings where dreamers, thinkers, and doers shape our future. With over 250 stores and counting, this is where ambition meets opportunity. Are you looking for new challenges? Let's build what's next. Your Work Matters As the Senior Program Manager, Installation Services & Trade Education, you will build and scale the programs that help thousands of installers and trade professionals deliver exceptional work—while shaping the education ecosystem that strengthens our long-term reputation in the industry. Your leadership ensures Floor & Decor can provide end-to-end solutions that customers trust, installers rely on, and the business depends on for growth. This role transforms strategy into real-world outcomes across markets, partners, and service categories—with significant time spent in the field to stay connected to how work actually gets done.

Requirements

• 5–8 years in installation services, retail service operations, home improvement, or contractor network management.
• Experience working within or managing field-based operations—comfortable with extensive travel and on-the-ground problem-solving.
• An understanding of installer ecosystems, training programs, and the realities of scaling field operations.
• Experience driving operational performance, partner governance, and process improvement in fast-moving environments.
• Financial acumen to connect decisions to revenue, margin, and long-term profitability.
• A builder’s mindset—curious, resourceful, and energized by developing programs that become industry best-in-class.

Responsibilities

• Traveling up to 75% of the time to visit stores, installation partners, education events, and industry conferences to ensure programs stay aligned with field realities.
• Managing national Installation Services operations—from partner performance to capacity planning—to ensure consistent coverage, quality, and customer satisfaction.
• Leading the buildout and delivery of Pro Education programs across 200+ annual events, trade partnerships, certifications, and curriculum development.
• Creating scalable operating models, governance structures, and performance scorecards that strengthen installer quality and partner accountability.
• Collaborating cross-functionally with Services, Store Operations, Merchandising, Marketing, Analytics, Training, and IT to align programs and accelerate execution.
• Owning financial performance, including revenue, margin, incentives, pricing structures, and ROI for installation and education initiatives.

Benefits

• Programs like 401K with discretionary company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1
• Bonus opportunities & career advancement opportunities at every level

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees