Senior Program Manager II

Instacart

121d • $134,000 - $180,000

About The Position

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team. There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Requirements

• 7+ years of program management experience driving cross-functional launches in technology, marketplace, retail, logistics, or operations environments.
• Proven track record leading regulatory, compliance, or market expansion programs across multiple states or provinces, with the ability to translate policy into product and operational change.
• Exceptional communication and stakeholder management skills; you tailor messages to diverse audiences, facilitate alignment, and Communicate Effectively with transparency and respect.
• Strong problem-solving and systems thinking; you Solves Creatively by identifying root causes, exploring options, and using data to prioritize and measure impact.
• Comfort with ambiguity and change; you adapt quickly, manage multiple concurrent workstreams, and deliver high-quality outcomes under tight timelines.

Nice To Haves

• Experience in marketplace or grocery/retail technology and familiarity with retailer integrations or go-to-market for new partners.
• Background partnering with Policy/Government Affairs and Legal teams to operationalize new legislation and build compliant, scalable processes.
• Working knowledge of Agile delivery practices and common program tools (e.g., Jira, Asana, Smartsheet); comfort building dashboards or lightweight reporting in spreadsheets or SQL.
• Formal program management training or credentials (e.g., PMP, PgMP) and experience leading cross-border initiatives in the U.S. and Canada.
• Willingness to travel up to 15% for launch readiness, on-site collaboration, and stakeholder engagement as needed.

Responsibilities

• Lead complex, cross-functional programs that enable Instacart to enter new markets, onboard new retailers, and operationalize new legislation—owning scope, timelines, dependencies, risks, and success metrics from inception through launch and scale.
• Stand up regulatory readiness and compliance workstreams across the U.S. and Canada by partnering with Legal and Policy & Government Affairs to translate requirements into product changes, operational playbooks, and training at scale.
• Establish clear program governance and operating cadences, including RACIs, decision logs, and exec-ready status reviews that Put it all on the Table and drive decisive, data-informed tradeoffs.
• Identify and resolve cross-team blockers across Product & Engineering, Business Development, and Operations; proactively manage risks and scenario plans, and ensure teams stay aligned to OKRs that Drive Results.
• Continuously improve how we launch: codify repeatable processes and tooling, build dashboards that make progress and health visible, and Serve Generously by sharing learnings and best practices across the company.

Benefits

• Highly market-competitive compensation and benefits in each location where our employees work.
• Base pay range for a successful candidate is dependent on their permanent work location.
• Eligible for a new hire equity grant as well as annual refresh grants.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees