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We're looking for a program manager to join the Global Safety Support team who will help enable a best in class customer experience program. You will be reporting into the Global Safety Support Program Lead and will work across Safety Operations, Safety Product and Safety Data to build a world class safety support program focused on improving both the customer interaction and the front-line agent interaction to help reduce incidents on the platform and streamline safety investigations processes. You will be responsible for helping to define and standardize product improvements, developing and managing the alignment of our regional programs, leading cross-regional projects, and much more. This will produce better safety outcomes for our customers and improve our ability to build innovative products that promote safety for all partners. This will be a strategy, program management and process excellence role with a heavy focus on cross functional collaboration, regional calibration, and product improvement through analytics, program organization, and cross-functional accountability.
