Senior Program Manager, GenAI, ACES Applied Science and AI

Amazon • Bellevue, WA

36d

About The Position

If you want to be at the center of AI-powered transformation of Fulfillment
Center operations, this role is for you.

Amazon's ACES Applied Science and AI organization is seeking a Senior Program
Manager to drive GenAI program delivery across North America Customer
Fulfillment (NACF) networks, delivering measurable operational efficiency and
productivity gains at scale. In this role, you will lead cross-functional AI
initiatives that automate routine processes, reduce manual work, and change how
operations teams work day-to-day—freeing them to focus on higher-value
activities. You will manage programs that consolidate disparate tools, reduce
cognitive load, and embed AI-driven automation into operational workflows that
today rely heavily on manual effort and institutional knowledge. This role is
for someone who can take an idea from inception to a working prototype, then
scale it across a network—making smart tradeoffs across cost, performance, and
user experience along the way.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Program Planning & Delivery — Own the full program delivery lifecycle — from building project plans and tracking milestones across model development, site readiness, and integration workstreams, to managing go-live readiness, post-launch iteration, and scaled deployment.
• Metrics & Success Ownership — Define and own program success metrics — establishing clear KPIs at program inception, tracking progress against targets, and reporting outcomes to leadership to demonstrate measurable impact.
• Execution & Delivery Cadence — Drive daily execution with core delivery teams, proactively surfacing and resolving blockers to maintain program momentum across all active workstreams.
• Cross-Functional Alignment — Maintain cross-functional alignment across Operations, Engineering, Science, and business teams by establishing clear communication cadences, ensuring decisions are documented and communicated to all stakeholders without delay, and holding workstream owners accountable to commitments throughout the program lifecycle.
• Leadership Visibility & Escalation — Develop program dashboards and status reports to keep leadership informed on program health, and manage escalations — presenting complex trade-offs to senior leadership with sound judgment.
• Adoption & Insights — Embed with operational teams during deployment to understand real-world usage patterns, identify barriers to adoption, and synthesize ground-level insights into prioritized recommendations that inform product and engineering iteration.
• GenAI Fluency & Technical Acumen — Bring in-depth understanding of GenAI tools, technologies, and the AI development lifecycle — from rapid prototyping and experimentation to production hardening and network-wide scaling — to make informed program decisions, bridge technical and operational teams, and accelerate time-to-value for AI solutions.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level