Senior Program Manager, Fleet Maintenance & Vendor Operations, In Life Services

Amazon • Nashville, TN

2d

About The Position

The Global Fleet and Products organization is responsible for managing and
supporting the Amazon Last Mile Fleet. We're seeking a strategic Program Manager
to drive breakthrough solutions in Amazon's last-mile delivery fleet management.
You'll be the catalyst for creating world-class vehicle maintenance programs and
managing critical vendor relationships that ensure our delivery network remains
efficient, safe, and innovative.

At least 25% travel is expected.

Your day will be a dynamic blend of strategic planning, cross-functional
collaboration, and problem-solving. You'll navigate complex projects, engage
with diverse teams, and create solutions that directly impact Amazon's delivery
capabilities. Expect to dive deep into data analysis, craft comprehensive
program strategies, and communicate complex insights to senior leadership.

We are the Fleet In-Life Services team, dedicated to managing Amazon's delivery
fleet throughout its entire lifecycle. Our mission is to reinvent fleet
management through innovative solutions, from vehicle deployment to retirement.
We're passionate about improving operational efficiency, exploring
electrification technologies, and ensuring our vehicles are always ready to
deliver.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience with supplier or vendor relationship management

Nice To Haves

• Experience managing and negotiating contracts and vendor relationships
• Experience in defining and implementing process improvement initiatives using data and metrics
• Master's degree, or Bachelor's degree in supply chain management, operations, engineering, analytics or related field
• Experience in program management, logistics, operations, transportation, learning or a related field
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization

Responsibilities

• Develop and implement comprehensive maintenance and repair program strategies
• Create and drive cross-functional project plans with significant organizational impact
• Analyze data to identify improvement opportunities and quantify performance metrics
• Coordinate resources and align stakeholders across multiple teams and networks
• Monitor vendor performance against established KPIs and service level agreements, driving continuous improvement
• Proactively identify and mitigate potential risks before they become operational challenges
• Build and maintain strategic partnerships with key suppliers to ensure long-term program success and innovation

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level