Senior Program Manager - ERP Cloud Implementation (2 Year Fixed-Term)

Brooks Running•Seattle, WA

21h•Hybrid

About The Position

At Brooks, movement is seen as the key to feeling more alive, driving the company to create gear and experiences that inspire people. The company culture fosters excitement, collaboration, creativity, and innovation, guided by values such as Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. Brooks welcomes everyone to inspire others through movement. This specific role is a ~24-month fixed-term position aligned to the ERP Cloud program, with potential for conversion to a regular full-time role based on business needs and performance. The Senior Program Manager - ERP Cloud Implementation is responsible for leading a two-year ERP Cloud Implementation Program, delivered through phased releases. This involves connecting workstream-level execution to program-level outcomes and leadership decisions. Reporting to the Director, IT Enterprise Solutions, this role leads delivery across IT, Finance, Supply Chain, Operations, Commercial, and external partners to migrate from a legacy ERP to a cloud ERP platform. The role requires translating workstream-level realities into clear priorities, trade-offs, and decisions, leading Project Managers across workstreams and regions, owning the integrated program plan (including Core ERP, Integrations, Data, Reporting, Change & Training, Cutover & Hypercare), and being accountable for a stable go-live and adoption by connecting detailed plans, risks, and dependencies into clear priorities and actions.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or related field; or equivalent experience
7+ years leading large-scale enterprise technology programs/projects with increasing responsibility, ideally in CPG or Sporting Goods/Fashion Retail
7+ years leading complex ERP implementations or major upgrades, including at least one full lifecycle Cloud ERP (e.g., SAP S/4HANA Cloud, Oracle Cloud ERP, Microsoft Dynamics 365, Infor Cloud Suites)
Proven track record owning cross-functional outcomes across IT and business teams
Experience managing multi-million-dollar budgets and large blended teams (internal, contractor, vendor)
Strong understanding of end-to-end business processes (O2C, P2P, R2R, Inventory & Supply Planning, Distribution & Logistics
Excellent written and verbal communication skills with senior stakeholders
Systems Thinking at an enterprise & strategic level
Program & Portfolio Management
Executive Communication & Influence
Ability to synthesize across workstreams and levels of detail into clear narratives, priorities, and decisions
Business & Financial Acumen
Change Leadership & Communication
Vendor & Partner Management
Risk Management & Problem Solving
Resilience & Adaptability
Emotional Intelligence, Critical Thinking

Nice To Haves

Professional certifications: PMP, PgMP, or equivalent
Experience in apparel/footwear, consumer products, or retail
Experience launching large, complex, integrated ERP solutions
Change management certification (e.g., Prosci) or substantial large-scale change experience

Responsibilities

Own the program charter and success measure with the Director and executive sponsors
Run program governance (SteerCo, workstream and regional forums, decision rights, and escalation paths) to drive alignment, pace, and timely decisions
Manage and maintain one integrated program plan and roadmap across all workstreams, releases, and regions
Manage program-level scope, schedule, budget, and RAID (risks, assumptions, issues, and decisions)
Connect cross-workstream dependencies and trade-offs to protect the program critical path and program objectives
Provide executive reporting that highlights implications, trade-offs, and decisions needed
Drive readiness for testing, cutover, go-live, hypercare, and transition to run
Lead Project Managers across workstreams and regions; set weekly cadence, quality bar, and expectations
Set ways of working, leveraging standard tools (plans, RAID, status, dependency tracking, change control) so workstream updates roll up cleanly and early signals of risks and program trends are visible
Run PM forums (plan reviews, risk/issue reviews, decision meetings) and drive follow-ups to closure
Review and challenge workstream plans; drive re-planning when needed to stay aligned to the integrated plan
Coach PMs and remove blockers; escalate issues early with the impact and a path forward
Build and maintain the one integrated program plan that connects scope, timeline, and dependencies across: Core ERP configuration and rollout, Inter-dependent workstreams, Integrations (middleware, WMS, PLM, Tax, 3PLs, OMS), Data migration (cleansing, mapping, mock loads, final conversion), Reporting/analytics and financial/statutory outputs, Change, training, and communications, Cutover rehearsals, go-live, and hypercare
Track the critical path and key dependencies across workstreams, regions, and systems; surface impacts early and update plans before issues become delays
Set clear review gates and sign-offs to improve quality, reduce rework, and improve predictability of release outcomes
Serve as the day-to-day program integrator for business leaders in Finance, Supply Chain, Operations, and Commercial
Lead decisions on requirements, MVP scope, process standardization, and deployment waves by connecting inputs across functions, regions, and constraints
Set clear expectations on scope, timeline, capacity, and change impacts; document trade-offs and implications
Write and present clear updates for senior leaders (status, risks, dependencies, decisions needed), highlighting implications and recommended next steps when trade-offs are required
Set the change and adoption approach with the Vendor/SI, HR, and Communications
Track who is impacted by changes (process, roles, and controls) and ensure clear owners are assigned
Plan and oversee training (train-the-trainer, end-user training, job aids, and knowledge base)
Track readiness and adoption (testing and training participation, feedback, early issues); translate signals into corrective actions and adjust plans for go-live and hypercare
Lead day-to-day delivery with the ERP vendor, SI, and other partners; drive clarity on scope, ownership, and timing across handoffs
Drive early partner engagement and alignment; confirm scope, assumptions, dependencies, and internal approvals before initiating SOWs
Manage vendor change control (impact assessment, decisions, and change orders)
Manage the program budget (services, licenses, internal/contractor resourcing, tools, travel, contingency)
Forecast spend monthly; flag variances early, communicate impacts, and drive corrective actions
Plan capacity across teams and vendors; anticipate resourcing gaps early and drive the actions needed to maintain delivery commitments
Keep one program RAID log aligned to workstream and regional logs
Run risk and issue reviews; identify patterns, surface what’s changing, and escalate items that require leadership decisions with a clear path to closure
Ensure adherence to IT controls, InfoSec standards, and data privacy/regulatory requirements
Drive structured cutover strategy (mock cutovers, rollback, contingencies) to protect business continuity
Provide day-to-day leadership to internal and external program teams across functions and regions
Clarify roles, responsibilities, and decision rights across workstreams and partners
Model transparent, constructive, and structured ways of working with a focus on continuous improvement
Provide input to people managers on performance and development needs of key program contributors