Senior Program Manager, Engineering Delivery

Ncontracts•Brentwood, TN

1d•$140,000 - $180,000•Remote

About The Position

Reporting to the Chief Technology Officer, we are looking for a strategic and detail-oriented Senior Program Manager to drive operational excellence across all engineering workstreams at Ncontracts. The Senior Program Manager is responsible for creating comprehensive milestone plans across all engineering initiatives, managing resource allocation, tracking dependencies, and ensuring visibility into project health across the organization. This strategic position works directly with engineering leadership and in partnership with Product Operations to drive predictable delivery, optimize resource utilization, and establish engineering metrics that inform data-driven decision-making. This role is critical in ensuring Ncontracts' engineering organization operates with maximum efficiency and transparency as we scale our platform and expand our product offerings to serve the financial services industry.

Requirements

5+ years of experience in program management, delivery management, or engineering operations roles
Proven track record managing complex, multi-team engineering initiatives in a software product company
Deep understanding of software development lifecycle, Agile methodologies, and DevOps practices
Strong analytical skills with experience establishing and tracking engineering metrics and KPIs
Experience with project management tools (Jira, Asana, Linear, etc.) and data visualization platforms
Excellent communication skills with ability to present complex information to executive stakeholders
Strong problem-solving abilities and experience navigating organizational complexity
Self-starter who can work independently and drive initiatives without constant oversight
Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience)

Nice To Haves

Technical background with hands-on software engineering or development experience
Experience in B2B SaaS or enterprise software environments
Background in financial services, compliance, or risk management software
Experience managing distributed or remote engineering teams
Familiarity with offshore/nearshore vendor management
Certifications in project management (PMP, CSM, SAFe, etc.) or Agile practices
Experience building delivery management processes from the ground up
Proficiency with SQL, Python, or data analysis tools for building custom metrics dashboards

Responsibilities

Delivery Planning & Execution
Create and maintain comprehensive milestone plans for all engineering workstreams, clearly defining deliverables, timelines, and success criteria
Identify and map dependencies across teams, products, and initiatives to proactively mitigate delivery risks
Track project progress across all engineering teams, identifying slippage early and working with teams to develop mitigation strategies
Facilitate cross-functional planning sessions and ensure alignment between engineering, product, and operations
Run program status meetings and coordinate cross-team synchronization to keep initiatives on track
Resource Management
Manage resource allocation across engineering workstreams, ensuring optimal utilization and identifying capacity constraints
Identify resource contention issues and work with engineering leadership to resolve conflicts and prioritize work
Provide visibility into resource capacity planning to support strategic hiring and contractor decisions
Partner with third-party vendors and offshore teams to ensure delivery commitments are understood and met
Engineering Metrics & Reporting
Establish and maintain comprehensive engineering metrics including velocity, cycle time, deployment frequency, and quality metrics
Build and maintain executive dashboards that provide real-time visibility into engineering delivery and health
Partner with Product Operations to ensure alignment on success metrics and delivery KPIs
Generate regular status reports for engineering leadership and executive stakeholders
Drive continuous improvement initiatives based on metrics insights and delivery patterns
Process Improvement & Stakeholder Management
Establish and refine delivery management processes, tools, and best practices across engineering
Champion Agile/DevOps practices and drive adoption of delivery excellence standards
Serve as a trusted partner to engineering directors and VPs on delivery strategy and operational excellence
Navigate organizational complexity and build strong relationships across engineering, product, and business teams

Benefits

A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!