Senior Program Manager, Digital Customer Success
Fullstory
232d•$97,750 - $115,000
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About The Position
Fullstory is seeking a proactive and data-driven Senior Program Manager to join our Digital Customer Success team. In this role, you will be pivotal in scaling our customer success strategy through digital initiatives focused on driving product adoption and customer retention. You will design, implement, and optimize engaging programs that deliver content and insights throughout the customer journey, maximizing user adoption, value recognition, and account retention. This cross-functional position partners with CS leadership, Marketing, and Product to ensure exceptional customer experiences through digital channels.
