Senior Program Manager - City Manager’s Office (Non-Civil Service)

City of Dallas • Dallas, TX

81d • $89,442 - $111,803

About The Position

The Senior Program Manager serves as a key advisor and project leader in the City Manager’s Office providing high-level programmatic, administrative, and policy support to advance City Council priorities and City Manager performance goals. This position oversees the City’s Agenda Office; leads special projects and community engagement initiatives; prepares critical communications; serves as office liaison for ethics issues; and supports executive team as a resource for citywide initiatives. The Senior Program Manager also provides backup to the Chief of Staff for the City’s strategic planning activities and provides supervision for CMO administrative staff.

Requirements

• Exceptional written and verbal communication skills
• Strong research, analytical, and problem-solving abilities
• High discretion, sound judgment, and commitment to ethical conduct
• Strong project management capabilities to lead complex and sensitive initiatives across departments
• Deep understanding of municipal government operations, council procedures, and public administration
• Ability to build and maintain effective working relationships with elected officials, staff, and community stakeholders
• Proven supervisory and leadership experience in managing administrative teams and office operations
• Strong organizational and time management skills to balance multiple competing priorities and deadlines
• Proficient in using modern office software, agenda systems, and communication technologies
• Demonstrated commitment to ethics, compliance, and accountability in a public service environment
• Ability to support community engagement efforts and foster public trust through responsive communication
• Flexible and adaptive in fast-paced environments with the ability to represent executive leadership as needed

Nice To Haves

• Master’s degree in Public Administration, Political Science, or Business Administration

Responsibilities

• Oversee the Agenda’s Office, ensuring timely, accurate development and distribution of City Council agendas and supporting materials
• Supervise the City Manager’s Office Administrative Team to ensure efficient operation and high-quality service delivery
• Liaison support to the Mayor and City Council Office staff on administrative matters
• Conduct in-depth research and analysis on behalf of the City Manager’s Office and Chief of Staff to inform decision-making and policy recommendations
• Develop office products for executive leadership, including correspondence, internal and external communication documents, and letters
• Lead, coordinate, and support special citywide projects as assigned by the City Manager or Chief of Staff, including those of a sensitive or confidential nature
• Assist in developing and monitoring the City Manager’s Office annual performance goals and the citywide strategic plan
• Support City Council and City Manager priorities and activities, ensuring effective communication and follow-through
• Assist in the planning and execution of community engagement strategies and participate in outreach activities to advance City policy and build community trust
• Serve as City Manager’s Office liaison to Human Resources on ethics programs, ensuring compliance with all relevant policies and regulations
• Serve as a backup to the Chief of Staff, stepping in to lead and manage City Manager directed engagement activities as needed
• Provide assistance for the City Manager’s annual performance review process through data collection, analysis, and reporting
• Perform additional duties as assigned by the City Manager or Chief of Staff

Benefits

• Competitive benefits
• Growth opportunities
• Culture of inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees