Senior Program Manager - Business Operations, Applied AI Solutions, Core Services

Amazon.com, Inc.•Seattle, WA

28d

About The Position

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Core Services is a foundational organization within Applied AI Solutions with the goal to power the future of Applied Agentic AI by providing essential technological building blocks for transformative solutions. Our mission is to leverage the best of Amazon's unique experience to build differentiated, re-usable, enterprise grade capabilities that accelerate the delivery of AWS Applied AI Solutions. We bring together a unique portfolio of services spanning communications, IoT, geospatial, gaming, rendering, and industrial solutions - creating an ecosystem that helps businesses transform their ideas into reality. By combining Amazon's deep expertise across these domains with our commitment to Agentic AI enablement, we're building the technological foundation that will shape the future of AI-powered solutions while maintaining robust, scalable services that customers rely on today. We are seeking an experienced Business Operations Program Manager to drive cross functional programs and lead strategic initiatives across the organization. This role will be responsible for implementing, optimizing, and managing key business processes while ensuring alignment with organizational objectives. In this role, you will serve as a key member of our Applied AI Solutions Core Services - Program Management team, acting as the bridge between strategy and execution. You will work closely with leadership (SVP, VP, Directors) to translate business objectives into actionable plans, while managing multiple high-impact programs that drive efficiency and scale our business operations. The ideal candidate will combine strong analytical capabilities with excellent program management skills to deliver measurable results in a timely manner.

Requirements

Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience working autonomously, with minimal supervision, and driving programs forward in ambiguous environments
Advanced proficiency in Microsoft Office Suite and project management tools
Demonstrated experience leading cross-functional teams
Strong communication and stakeholder management skills

Nice To Haves

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
PMP certification
Experience with process improvement methodologies (Six Sigma, Lean)
Knowledge of data analytics and visualization tools
Experience in technology or SaaS companies
Proven success in supporting and delivering complex products/services in a fast-paced environment

Responsibilities

Lead and coordinate cross-functional programs and initiatives, such as Business Reviews, Operating Plan delivery, Organization Goals management etc.
Develop and implement business operations strategies, mechanisms and best practices
Monitor and Update program dashboards to track key metrics and project progress
Manage multiple programs and projects simultaneously while ensuring timely delivery
Collaborate with stakeholders across departments to implement process improvements, lead process improvement workshops and change management initiatives
Create and maintain documentation, runbooks, and standard operating procedures for knowledge sharing and scaling.
Drive business operations excellence through process automation (e.g. AI Tools) and optimization that results in productivity gains
Facilitate communication between different teams and departments, handle escalations and remove roadblocks.

Benefits

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

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