Senior Program Manager, Ambulatory CDI

Beth Israel Lahey Health

23h

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Position Summary The Senior Program Manager, Ambulatory CDI Operations provides independent operational leadership for CDI initiatives across the ambulatory network. This role is directly accountable for program implementation, performance outcomes, cross-functional coordination, and vendor execution in support of organizational risk, quality, and documentation goals. The Senior Program Manager exercises delegated decision-making authority, represents departmental leadership in operational forums, and ensures the sustainable execution of programs that span 90+ practices across multiple regions. This position leads system rollouts, drives engagement, resolves operational barriers, and ensures end-to-end continuity of key CDI workflows.

Requirements

Bachelor’s degree or equivalent experience, Master's degree preferred
Experience leading programs, cross-functional initiatives, or operational rollouts
Demonstrated ability to influence, drive accountability, and deliver outcomes across multiple stakeholder groups
Strong analytical, communication, and project management skills

Responsibilities

Owns and manages the successful implementation and ongoing performance of ambulatory CDI programs, including Pre-Visit, Post-Visit/Concurrent, and Point-of-Care workflows.
Develops and executes program plans, timelines, and stakeholder coordination for enterprise onboarding, expansions, and rollouts.
Establishes onboarding standards, readiness milestones, communication sequences, and success metrics for new regions and practices.
Identifies barriers to program success and independently implements corrective actions, escalating only when necessary.
Serves as the first point of escalation for operational issues, resolving barriers and making decisions on behalf of departmental leadership.
Represents the department in cross-functional operational meetings, assuming full decision-making authority when acting as designee.
Ensures program continuity and alignment by proactively partnering with practice leadership, IT, coding, compliance, leadership stakeholders, and population health teams.
Leads operational coordination with external vendor partners (e.g., Chirok), ensuring adherence to workflows, expectations, and performance outcomes.
Oversees onboarding, reporting, transitions, and escalations, ensuring execution aligns with network priorities.
Develops and delivers training strategies for practices, providers, and internal staff to drive adoption of CDI workflows and point-of-care solutions.
Mentors team members, reinforces accountability, and strengthens overall team capability to support expanding program needs.
Reviews monthly program performance analyses and translates insights into tactical next steps, provider outreach, workflow adjustments, and stakeholder follow-up.
Tracks engagement, adoption, performance trends, and compliance, ensuring leadership has visibility into progress, barriers, and outcomes.