Senior Program Manager, Amazon Payments

Amazon • Seattle, WA

53d

About The Position

Are you passionate about improving the customer experience? Are you excited
about influencing the payment experience of millions of customers worldwide by
leveraging customer insights and data analysis?

The Payment Acceptance and Experience (PAE) Marketing team is looking for an
analytical, strategic and consumer-focused senior program manager to join our
team. This person will join the PAE Lifecycle Marketing team and directly work
on strategic goals to enable new and existing shoppers anywhere in the world to
pay, on and off Amazon, using their preferred payment method seamlessly.

The Senior Program Manager will lead the planning and controllership of
Worldwide Wallet Health (WH) goal,. This role will be responsible for driving
global and regional teams for formulating key initiatives to improve Wallet
Health and build high fidelity goal forecasts. The role audits progress against
the goals and influences partner teams to prioritize which deliver maximum
customer impact. This is a highly cross-functional, high-visibility role
requiring strong leadership, deep customer focus, analytical rigor, and the
ability to influence senior stakeholders across Product, UX, Engineering, Data
Science, and regional business teams.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Master's degree
• Experience in complex problem solving, and working in a tight schedule environment

Nice To Haves

• 2+ years of driving process improvements experience
• MBA in management, business administration, economics, engineering, marketing

Responsibilities

• Own the worldwide Wallet Health goal strategy and planning, including forecasting, controllership, metric tracking and auditing.
• Serve as the single-threaded leader for wallet health initiatives, aligning global and regional teams (NA, EU, APAC, LATAM) around shared goals and priorities.
• Translate ambiguous and fragmented data into a cohesive narrative and actionable strategy for partner teams.
• Lead regular reviews with senior leadership to communicate progress, risks, and trade-offs.
• Identify and formulate novel opportunities to achieve our north star goal.
• Develop mechanisms which improve the overall effectiveness of the marketing team, such as marketing budget tracking
• Partner closely with Product, UX, and Engineering to influence roadmap decisions and ensure communications are clear, compliant, and scalable globally.
• Partner with analytics and data science to define and track KPIs and generate insights to guide the overall Wallet Health strategy.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior