Senior Program Manager, AI Acceleration, Google Customer Solutions

GoogleMountain View, CA
89d$147,000 - $216,000

About The Position

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. In this role, you will be responsible for bringing the magic of Google's AI technologies to our global SMB customers, while ensuring high quality customer experiences are maintained with this innovation. You will be part of the team that influences a cross-functional group of stakeholders including Sales Directors, Strategy and Operations, Product, Marketing and gTech teams to help drive innovations for our customers, unlock new GTM/product strategies for this segment and advocate for customer experience as a critical priority. You will need to consider the implications of AI strategies in a global vendor operating system, effectively pilot new technology and strategies and evaluate success measures with thoughtful analysis. This role creates space for you to explore, propose, and influence bespoke, high-impact workstreams, technology innovation, and test business hypotheses to scale our reach and quality in serving our SMB Growth customer segment.

Requirements

  • Passion for sales and knowledge of online media.
  • Experience in maximizing customer success.
  • Ability to build trusted relationships with customers.
  • Strong analytical skills to evaluate success measures.

Nice To Haves

  • Experience in advertising solutions and AI technologies.
  • Familiarity with global vendor operating systems.

Responsibilities

  • Bring Google's AI technologies to global SMB customers.
  • Ensure high quality customer experiences with AI innovations.
  • Influence cross-functional stakeholders including Sales Directors, Strategy and Operations, Product, Marketing, and gTech teams.
  • Drive innovations for customers and unlock new GTM/product strategies.
  • Advocate for customer experience as a critical priority.
  • Consider implications of AI strategies in a global vendor operating system.
  • Pilot new technology and strategies and evaluate success measures.

Benefits

  • Bonus
  • Equity
  • Comprehensive benefits package

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What This Job Offers

Job Type

Full-time

Career Level

Senior

Industry

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