Senior Program Manager-ADA Compliance

ST Public Branding•Seattle, WA

23h•Hybrid

About The Position

Reporting to the Director – Civil Rights Compliance and under general direction, the Senior Program Manager – ADA Compliance (ADA) is responsible for management of the agency’s ADA program. The Senior Program Manager - ADA is responsible for monitoring and implementing the Agency’s ADA program to ensure compliance with all applicable federal/state laws, applicable Federal Transit Administration guidelines and requirements, and other applicable regulatory agency guidelines. Supports and may lead the development of related policies and programs, oversees and may conduct complaints and investigations, prepares the ADA Program and reports, and creates and delivers training and technical assistance.

Requirements

Bachelor’s degree in Public Administration, Business Administration, or a related field.
Five years of experience in managing ADA and passenger accessibility in a non-profit, public sector or service environment preferred
Or an equivalent combination of education and experience.
Valid drivers license. This position is responsible for field inspections and attending community events, when public transportation might not be available.
Advanced knowledge of ADA compliance requirements (ADA).
Applicable Civil Rights laws, rules, regulations, and policies.
Exceptional program/project management skills and a proven ability to manage a complex portfolio of work.
Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
Establishing and maintaining effective working relationships with other division staff, management, vendors, outside agencies, community groups, and the general public.
Advanced knowledge of investigation processes including customer service methods, conflict management, and problem solving.
State and federal regulations related to area of assignment.
Utilizing necessary personal computer software programs to fulfill assigned work including compiling and preparing spreadsheets and a variety of specialized reports.
Preparing and analyzing complex data and numerical computations.
Effective oral and written communication.
Team leadership and supervisory principles, methods, and techniques.

Responsibilities

Responsible for the development, management, and implementation of the Agency's ADA Program.
Oversees and may lead ADA consultations and investigations.
Supports the development of comprehensive ADA compliance processes and procedures.
Prepares and submits Federal Transit Administration (FTA) reports including semi-annual reports, ADA Program and Triennial Review.
Serves as the Agency’s designated ADA compliance contact and ensures compliance with federal regulatory guidelines.
Coordinates with departments on applicable federal requirements for reviews and audits, develops responses, and develops audit and review mitigation and corrective action plans.
Develops, oversees, and may facilitate ADA training.
Provides technical assistance on ADA issues to staff, contractors, and operating partners.
Creates and conducts outreach programs that support and expand the mission of the ADA Program; coordinates with Marketing and Communications Department to create a communications strategy and message for the ADA Program.
Translates ADA best practices into readily consumable resources and programs aligned to business needs.
Conducts research into current rules and regulations, create new and modified policies, obtain legal guidance as required, analyze relevant information to compile reports, and advise management.
May monitor and report Prime/General contractor, sub-contractor, and sub-recipient ADA compliance; recommend corrective action when appropriate; conducts ADA on-site compliance reviews.
Participates and attends meetings with interest groups, community-based organizations and regional partners as appropriate.
Supervises, trains, coaches, and motivates the ADA compliance team; coordinates and provides training and growth opportunities, assists in the management of the workflow and prioritization of projects.
May lead and/or support special projects.
Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
It is the responsibility of all employees to integrate sustainability into everyday business practices.
Other duties as assigned.

Benefits

Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
Long-Term Disability and Life Insurance.
Employee Assistance Program.
Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
Parental Leave: 12 weeks of parental leave for new parents.
Pet Insurance.
ORCA Card: All full-time employees will receive an ORCA card at no cost.
Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.