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For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. The Programs, Operations & Tech team operates within Account Success and ensures operational rigor in running the business while supporting various special projects aimed at driving growth and transformation. This role will support special projects, and work closely with our internal partners to communicate key initiatives to our teams, customers and other key stakeholders. Additionally, this team owns ongoing collaboration with business partners including Offer Management, Cloud Success, the Customer Success COO org, Sales Strategy and others to ensure Account Success delivery runs smoothly and our teams are successful. The Program Manager role reports to the Director, Programs & Governance and will work closely with the own the strategy and execution of key programs. These may include critical V2MOM initiatives such as mitigating attrition and driving product adoption as well as continuing to drive innovation and transformation.
