Senior Program Director

Catholic Charities•San Francisco, CA

10h•$103,000 - $110,000•Onsite

About The Position

The Senior Program Director provides strategic and operational leadership for the Assisted Housing and Health Program (AHHP) and supervisory oversight to the Treasure Island Child Development Center (TICDC) Program Director. This role advances the mission of Catholic Charities by ensuring high-quality service delivery, fiscal integrity, regulatory compliance, and strong community partnerships. The Senior Program Director oversees day-to-day operations, program reporting, staff supervision, clinical support, contract compliance, and fiscal management while fostering a culture rooted in dignity, respect, and service. Assisted Housing and Health Program (AHHP) AHHP provides permanent supportive housing and case management services—ranging from light-touch to intensive support—for homeless or marginally housed individuals living with HIV/AIDS who have multiple diagnoses. The program serves up to 400 participants through a market-rate scattered-site housing model across San Francisco and operates under four primary contracts: Partial Rent Subsidy Program Second Start Program Tiered Subsidy Program (TSP) Tenant-Based Rental Assistance (TBRA) The Senior Program Director directs all aspects of AHHP operations and ensures program and fiscal compliance in accordance with contract requirements and Catholic Charities CYO policies. Treasure Island Child Development Center (TICDC) TICDC is a licensed childcare and preschool facility serving families across Treasure Island, San Francisco, and the greater East Bay. The center provides comprehensive family support and full-time infant, toddler, and preschool programming. TICDC is a multilingual early learning center that: Supports children’s home language development Promotes early literacy through the Tandem Books rotation Partners with the San Francisco Public Library Bookmobile Integrates play-based, experiential learning Embeds early academic skills in developmentally appropriate activities The Senior Program Director provides supervisory and administrative support to the TICDC Program Director.

Requirements

Bachelor’s Degree in Human Services or four years of related experience required.
5–7 years of program or project management experience.
Experience working with unhoused or homeless populations.
Proficiency in Microsoft Office.
Knowledge of mandatory reporting requirements.
Understanding of homelessness, substance use, and mental health treatment models, including Harm Reduction.
Strong knowledge of San Francisco County and regional social service systems.
Ability to assess emergencies and respond appropriately.
Strong organizational and coordination skills.
Ability to design systems to track data and monitor progress.
Demonstrated ability to provide culturally competent services in diverse settings.
Strong written and verbal communication skills.
Achievement-oriented with strong teamwork capacity.
Client-centered approach.
Personal cell phone required.
Ability to respond to emergencies as needed.
Fingerprints: Required
TB Screening – Negative Tuberculosis Test: Required
First Aid Certificate: Required
Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Is responsible for accurate and timely submission of case records.
May serves on a quarterly case record review committee for Performance and Quality Improvement
Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.
Driving is required for this position. If driving a car is required for the position, applicant must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

Nice To Haves

Experience with HMIS and ONE System (Clarity) preferred.

Responsibilities

Oversee day-to-day site operations for AHHP.
Supervise and support the TICDC Program Director.
Ensure compliance with Catholic Charities policies and contract requirements.
Develop, implement, and evaluate program policies, procedures, and standards.
Determine service levels and program enhancements.
Provide crisis intervention oversight and clinical guidance to staff.
Serve as a welcoming and knowledgeable portal for accessing Catholic Charities services.
Participate in program activities and events, including occasional weekends.
Direct oversight of four housing contracts.
Ensure accurate and timely data entry and reporting through systems including but not limited to: GMS ARIES/HIV Care Connect (HCC) CARES ONE System (Clarity) Carbon Complete required monthly, quarterly, and annual reports.
Facilitate audits, focus groups, and compliance reviews.
Assist in maintaining and improving Performance Quality Improvement (PQI) standards.
Develop and monitor program budgets in collaboration with Division leadership.
Ensure sound fiscal practices and financial accountability.
Oversee billing, coding, and submission to Accounts Payable.
Monitor program expenses and financial growth.
Oversee purchasing, office supply management, and invoice tracking.
Supervise AHHP case management and administrative staff.
Supervise TICDC Program Director.
Oversee timekeeping and staff scheduling.
Participate in hiring, onboarding, training, and performance evaluations.
Implement discipline and professional development plans.
Organize orientations and training for staff, partners, and qualifying families.
Monitor and administer contracts and agreements.
Collaborate with case managers on Individual Service Plans (ISPs).
Provide ongoing support services, information, and referrals for participants.
Maintain strong working relationships with funders, providers, agencies, and community stakeholders.
Represent Catholic Charities in collaborative partnerships and task forces.
Implement strategic plan initiatives.
Generate and analyze service area data to inform decision-making.
Understand and apply the agency’s Managing-to-Outcomes framework.
Produce monthly and quarterly program reports.
Support client and partner feedback processes.