Acentra Health-posted 3 months ago
Full-time • Senior
Hybrid • Albany, NY
1,001-5,000 employees
Ambulatory Health Care Services

Acentra Health is looking for a Senior Program Director to join our growing team. This is a hybrid role that requires that the candidate work onsite at our Albany, NY as needed. The Senior Program Director will be the driving force behind our organization's growth and success. This position is responsible for leading, building, and maintaining a collaborative relationship with the state Medicaid leadership, representing Acentra Health with stakeholders. This individual will have full P&L responsibility for overall planning, direction, and control of large contracts to achieve operating goals, and managing operations to meet financial goals. They will lead a team of several hundred clinical and non-clinical professionals with responsibilities of completing eligibility assessments to ensure vulnerable populations receive the long-term services and supports they need.

  • Provide leadership, expertise, collaboration with state Medicaid leadership, and project management for a large independent assessment contract including the management of several hundred staff.
  • Work with State Medicaid client to provide clear and consistent updates, identify program changes, navigate various situations, negotiate change requests, and anticipate state needs due to a changing healthcare environment.
  • Provide clear, direct communication to operational directors and other staff to ensure consistent understanding of business opportunities, resource needs and profitability goals.
  • Work across Acentra Health to represent contract and advocate for contract needs including updates to senior management, advocating for technology enhancements, working with HR on resource needs.
  • Advise Acentra Health leadership on environmental challenges and opportunities as well as creation of engagement opportunities for leadership with stakeholders.
  • Represent Acentra Health at meetings with stakeholders and potential partners (e.g. Health Departments, medical societies).
  • Establish productivity expectations to ensure assigned programs achieve financial and contract targets. Identify opportunities for further operational effectiveness through process improvement, re-design, automation, etc.
  • Ensure headcount is scaled appropriately for the work, considering attrition rates and additional volume, while meeting workload and financial targets.
  • Create and implement effective retention plans in conjunction with Human Resources. Hold sub-vendors accountable for providing quality resources.
  • Comply with contractual requirements within the operation by monitoring critical indicators, deliverables, and budgets. Continually evaluate priorities to determine if they are consistent with customer(s) objectives.
  • Research and interpret appropriate legislation, policy, and regulations to proactively identify changes that will impact the work and plan for solutions.
  • Serve as Subject Matter Expert (SME) within and outside of Acentra Health including representing Acentra Health at industry meetings and state events.
  • Drive and support a 'one-company' orientation collaborating with partners across the entire organization, e.g., operations, human resources, IT, business development, data warehouse, contract compliance, etc. Perform cross-regional activities that enhance operating efficiencies.
  • Operate in a highly matrixed environment, which includes working with all business units.
  • Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.
  • Bachelor's degree in health care administration, public health, nursing, health information administration, social work, or related field required.
  • Requires a minimum of 5+ years of experience in program management leading large teams for government sector health care entity.
  • Experience with Medicaid, state government agencies, and contract administration functions.
  • Experience working with vulnerable populations; long-term services and supports; home and community based services experience preferred.
  • Requires work experience in a complex, competitive environment with diverse racial, ethnic, and socio-economic factors.
  • Masters Degree strongly preferred.
  • Experience and knowledge of the New York Medicaid program and healthcare environment.
  • Experience with independent assessment program development and implementation.
  • Experience effectively engaging and influencing stakeholders across government entities, providers, and associations, preferably New York experience.
  • Prior experience with business development, strategic planning, and tactical implementation of state Medicaid contracts.
  • Understanding of operations related to large volumes of medical eligibility and healthcare assessments and reassessments.
  • Advanced problem solving and analytical skills.
  • Leadership skills and ability to influence beyond this role; display a strong ability to build credibility and maintain a high profile with NY Medicaid leadership and across Acentra Health.
  • Possess the ability to assess people and situations, while demonstrating a natural style to teach and mentor others.
  • Comprehensive health plans
  • Paid time off
  • Retirement savings
  • Corporate wellness
  • Educational assistance
  • Corporate discounts
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