SENIOR PROGRAM COORDINATOR, Enrollment & Student Administration, University Registrar

Boston University • Boston, MA

15d • Hybrid

About The Position

Boston University’s Office of the University Registrar seeks a Senior Program Coordinator. The Transfer Credit team analyzes and processes transfer credit requests and test credit for all students at Boston University. If you have great attention to detail, are interested in using software to help students plan their education, and have excellent oral and written communication skills, this is a great job for you! The Senior Program Coordinator works with colleagues in the Registrar’s office and the Enrollment & Student Administration unit, staff and faculty throughout the University’s schools and colleges, and incoming students and their families. Externally to BU, this role works with high school guidance counselors and faculty and staff at other institutions. This role reports to the Senior Assistant Registrar. The Senior Program Coordinator’s primary duties include: Provision of programmatic and superb operational support with the Office of the University Registrar for reviewing and processing transfer credit requests and enforcing relevant policy. Managing daily workflows accurately. Providing data to senior managers as requested. Completing quality control checks in their area of expertise. Communicating regularly and accurately with internal and external clients, including faculty and staff at other Boston University schools and colleges. This role may cross-train into related organizational areas to provide support at peak times. The Senior Program Coordinator works relatively independently but may seek assistance for complex tasks. They are expected to set priorities in consultation with others and to maintain confidentiality of information. About the Organization The Office of the University Registrar is part of the Enrollment & Student Administration unit (ENSA). It supports the instructional and student progress endeavors of Boston University by providing quality services to students, faculty, academic and administrative departments, and the public. We supervise registration and the evaluation of transfer credit, maintain student academic records and record grades, issue transcripts, verify enrollment and graduation, issue diplomas, assign classrooms, produce the class schedule, schedule final examinations, and oversee production of the Bulletin and the Degree Advice system. Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly inclusive University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees.

Requirements

• A cover letter is required for consideration.
• A Bachelor’s degree and 1-2 years of related experience are required for this position.
• Demonstrates excellent communication and organizational skills.
• Can communicate effectively and diplomatically with people from a variety of different backgrounds, and;
• Displays that they would be able to work relatively independently, to anticipate office needs, to set priorities in consultation with others, and to handle sensitive/confidential information appropriately.

Nice To Haves

• Experience with student information systems is a plus, but not a requirement.

Responsibilities

• Provision of programmatic and superb operational support with the Office of the University Registrar for reviewing and processing transfer credit requests and enforcing relevant policy.
• Managing daily workflows accurately.
• Providing data to senior managers as requested.
• Completing quality control checks in their area of expertise.
• Communicating regularly and accurately with internal and external clients, including faculty and staff at other Boston University schools and colleges.
• Cross-train into related organizational areas to provide support at peak times.
• Set priorities in consultation with others and to maintain confidentiality of information.

Benefits

• Remote work is dependent on performance and responsibility.
• This position is designated as remote-local. The successful candidate must reside within a 3-hour commuting distance of the University to attend occasional in-person events as required.
• Generous benefits package including health, dental, life insurance, tuition remission, retirement plan, paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees