Senior Program and Operations Specialist

Ripple•San Francisco, CA

4h•$116,000 - $145,000

About The Position

As Program Manager and Operations Specialist, Ecosystem Growth, you will be responsible for maintaining and scaling high-caliber program and operational processes for our high-impact global growth programs, including FinTech grants, accelerator, others, with a focus on growing XRP Ledger (XRPL) blockchain adoption. This role sits at the intersection of program strategy and operational excellence, ensuring programs run smoothly, consistently, and at scale. You will lead end-to-end program operations, partnering cross-functionally with Finance, Legal, Compliance, and Marketing to ensure seamless execution. You’ll also own key global initiatives and partnerships, support Ecosystem Managers in driving efficient deal flow and award processes, and ensure grantees, vendors, and partners receive timely communication and payments. This is a hands-on role for someone who thrives in fast-paced startup environments and has experience building and scaling programs that support fintech founders, developers, and early-stage startups.

Requirements

5+ years of experience in operating global or multi-region accelerator programs, grants programs, or founder support initiatives, for venture capital, FinTech, corporations, foundations, or startup ecosystems
Strong operational background with owning complex, multi-stakeholder workflows
Familiarity with capital deployment mechanics for grants, vendor, and partner payments.
Acuity in budgeting, expenditure tracking, and financial reporting
Proven track record to work collaboratively and cross-functionally to achieve program goals
Data-savvy and proficiency in data management/data entry processes and standard methodologies
Strong growth and metrics fluency, including funnel targets, retention analysis, and partner performance benchmarking
Proficiency working with programmatic toolings, including: CRM and reporting platforms (Salesforce, HubSpot, Tableau); program platforms (Submittable, F6S, Airtable); and project management tools (Asana, Notion, Confluence)
Exceptional organizational and communication skills
Experience in developing presentation decks on program outcomes and impact
Close attention to detail with a bias toward action and execution
Comfortable navigating ambiguity in fast-paced environments with autonomy and accountability

Nice To Haves

Institutional Finance Competence; and/or Blockchain/XRPL experience

Responsibilities

Run the end-to-end operations of ecosystem growth programs, including grants and accelerator programs, hackathons, and start-up competitions
Drive global program growth by ensuring consistent, high-quality execution across regions
Partner with finance, legal, compliance, and marketing teams to ensure seamless program delivery and governance
Monitor budgets, process payments, and ensure fiscal accountability
Maintain CRMs and dashboards that track program metrics, goals, and achievements
Develop decks to showcase program outcomes for internal and key industry events and developer conferences
Coordinate on strategy and execution for promoting and marketing programs
Continuously identify bottlenecks and implement process improvements

Benefits

The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events