Senior Professional Technical Writer

Gainwell Technologies LLC

2d•Remote

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. SummaryAs a Senior Professional Technical Writer at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.Your role in our missionDevelop your career as you support Gainwell’s focus on creating innovative, purpose-built technologies and solutions to deliver better health and human services outcomes.

Requirements

6 or more years of technical experience in product design and support working with client enterprise products, services and requirements, with health and human services experience preferred
Knowledge of technology architecture, the product development life cycle, cloud technologies, software as a service, and product and platform configurations
Strong skills using and manipulating relational databases, event subscription-based communication and software development skills between modules
Willingness to lead and take ownership over assigned work and to mentor more junior colleagues in-role
Ability to anticipate problems, resolve ambiguous issues and take decisive action

Responsibilities

Support the full product development life cycle as you perform complex product design tasks, verify bugs, analyze systems and conduct release testing
Investigate defects discovered by our quality assurance and product support teams
Support the design and development of end-user training courses to address any gaps in our clients’ knowledge of a product
Work directly with management, other developers and cross-functional technical teams to manage client expectations and ensure we meet specifications
Show your expertise as you serve as a SME on market developments, product systems and processes, network architecture and interface capabilities