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The Delivery Manager, Professional Services, is responsible for the technical leadership in delivery and governance of Genesys Cloud projects. In this role you will engage in projects to lead delivery and oversee the technical risk and other facets of the project execution. Coaching and development of the team's skills and product knowledge will be a critical aspect of the role. You will also manage the day-to-day operations of PS engagements delivered by their team maintaining high customer satisfaction results.