Senior Professional Services Consultant

GBG•New York, NY

12d

About The Position

As a Senior Professional Services Consultant at GBG, in the Americas region, you will serve as the critical technical liaison between our identity verification platform and our enterprise clients. This role goes beyond traditional implementation. You're a trusted advisor who leads customers through complex solution deployments and remains engaged to ensure long-term success. You’ll drive adoption, troubleshoot challenges, and uncover opportunities for optimization and growth. This position blends the responsibilities of an implementation engineer, customer advocate, and strategic consultant, offering a unique opportunity to make a measurable impact across high-profile client engagements.

Requirements

5+ years in customer-facing technical roles like Professional Services, Solutions Engineering, or Technical Consulting
Strong programming background with experience in languages like Python, Java, JavaScript, or C#
API and SDK integration expertise with hands-on experience building and troubleshooting REST APIs, webhooks, and enterprise integrations
Exceptional communication skills – you can explain complex technical concepts to both developers and business stakeholders
Documentation and training experience creating technical guides and delivering enablement sessions
Project management capabilities with experience juggling multiple customer implementations simultaneously
Problem-solving mindset with strong troubleshooting skills and the ability to work under pressure
Experience in regulated industries like financial services, healthcare, or telecommunications
Identity verification or fintech background with an understanding of KYC/AML compliance requirements
Global team collaboration experience working across time zones
Cloud platform knowledge (AWS, Azure, GCP) and enterprise security best practices

Responsibilities

Lead technical implementations from kick-off to go-live, designing custom API/SDK integrations that fit each customer's unique architecture
Build lasting customer relationships by staying engaged post-implementation, monitoring their success, and helping them get the most value from our platform
Create customer-specific documentation and run training sessions to ensure their development teams can effectively use and maintain their integration
Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges
Be the voice of the customer internally, working with our product teams to address gaps and influence our roadmap based on real customer needs
Troubleshoot complex technical issues across web services, mobile apps, and enterprise systems when customers need help

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