Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Content Experience (CX) group is responsible for the authoring and maintenance of world-class product knowledge information for Salesforce's suite of products. From help topics to API references to Trailhead courses, hundreds of CX creators whip up the best content in the industry, and they need world-class technical infrastructure to match, in order to deliver content at scale on a daily basis. CX Technologies is the technical arm of the larger CX group, and we are looking for a Systems Specialist II to come on board and help us fulfill our vision of enabling frictionless, delightful experiences for all phases of the author and content lifecycles. Or, using words a normal human would say, we want Salesforce writers and content to have the best lives ever, and we want your help to make that a reality. We're looking for a Production Support Engineer to join our team and provide direct technical support for the tools and operations that keep our documentation pipeline running smoothly, resolving technical and functional system issues, identifying improvements to reduce support requests, and collaborating with development teams to promote new and enhanced functionality. A successful candidate must be agile and able to support multiple priorities. This is a highly collaborative and technical role focused on ensuring that our writers have the right support to check in, validate, and publish content that impacts millions of Salesforce customers.