Senior Product Support Engineer

SRC Inc.•Syracuse, NY

29d•$90,000 - $100,500

About The Position

SRCTec, LLC is currently seeking a highly experienced Senior Product Support Engineer to join our Life Cycle Management (LCM) team in Syracuse, N.Y. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base. The Senior Product Support Engineer will serve as a subject matter expert (SME) for sustainment-related technical matters, leading pre- and post-sales technical support through expert product demonstrations, advanced training, field support, and remote assistance. This role involves mentoring junior engineers, influencing product design for supportability, and developing comprehensive technical content to maximize customer success.

Requirements

Associate's degree, vocational certification, or military experience in a logistics-relevant field with 7+ years of logistics-related experience, or Bachelor's degree in a logistics-related field with 5+ years of work experience (equivalent combination of education, training, and experience considered, such as expertise with radar, RF-based, communication, or navigation systems)
Expert proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose complex electrical and electronic issues
Advanced ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with precision
Expert ability to synthesize technical product knowledge and customer field experience to assist/lead the development of technical manuals and training material content.
Superior written and verbal communication skills, with a proven ability to deliver exceptional customer service
Highly self-motivated with exceptional time management and leadership skills to manage complex projects independently
Proven ability to lead cross-functional teams and interact with higher-level engineering leaders, PMs, and customers with minimal supervision
Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays
Expert computer skills, including MS Office suite, and a firm understanding of TCP/IP networking
Willingness to travel up to 30% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
Ability to obtain a U.S. passport and DoD security clearance

Nice To Haves

Extensive experience delivering technical training and certification as a lead instructor for operator and maintenance training courses
Mastery of technical expertise within the Product Support track and full understanding of U.S. government and company standards related to logistics and sustainment

Responsibilities

Lead field training and service support at customer and SRCTec locations, both domestically and internationally, resolving complex sustainment challenges
Partner closely with customers and end users to define requirements, document expectations, and collaborate with internal teams to deliver innovative solutions that enhance product usability
Excel in a collaborative, customer-focused engineering culture, mentoring junior engineers and driving value for clients
Oversee product demonstrations and test events at local and remote test ranges, serving as the company's product SME for business development and engineering programs
Address critical customer operational needs with rapid response, including last-minute travel to potentially austere field sites
Lead advanced troubleshooting, system/sub-system analysis, and component-level diagnostics to support depot repair and manufacturing activities
Provide authoritative technical guidance to engineering, quality, configuration management, and subcontract teams to optimize product sustainment
Drive proposal development, leading technical responses to RFIs, RFPs, RFQs, basis of estimates (BoEs), and rough order of magnitudes (ROMs)
Develop comprehensive test plans, technical performance assessments, and actionable after-action reports to enhance system performance and customer satisfaction
Train and mentor junior Product Support Engineers, serving as a lead instructor for operator and maintenance training courses
Analyze interrelations of logistics activities to propose solutions that improve product sustainment and usability