At BIOTRONIK Neuro, we're ready to redefine relief for patients experiencing chronic pain. Leveraging BIOTRONIK's advanced cardiovascular technologies, BIOTRONIK Neuro has created a new approach to SCS therapy management: one that's not just implanted, but truly connected to the needs of patients and providers. The Senior Advanced Product Support Engineer (in some organizations, also called Technical Services Engineer) will be part of a multidisciplinary team responsible for providing timely and accurate information and troubleshooting guidance related to the function of BIOTRONIK Neuro products, including implantable spinal cord stimulators, programming devices, accessories and remote monitoring services primarily to field personnel, and also directly to patients and healthcare professional customers. A unique opportunity in the rapidly growing neuromodulation business unit for BIOTRONIK, this Senior Engineer will continue to build new workflows and internal reference infrastructure to grow the advanced product support service for the business unit. The Senior Engineer will work closely with other members of the Advanced Product Support team, including support from engineering development and product management. The Senior Engineer will train and mentor additional product support engineers in a growing team. This position requires a dynamic and adaptive combination of skills, including: extensive experience directly working with neuromodulation patients and customers, experience working with R D engineering tools, excellent customer service and communication skills, detail-oriented documentation, and vision for defining workflows and tools that support a scalable critical service function for the business unit. While some background in engineering and medical device field is necessary, in-depth training will also be provided to ensure a high level of product understanding and proficiency in spinal cord stimulation and pain management. This is a remote work position, reliant on time management and accountability.