As a Senior Product Support Engineer at Ketryx, you will play a critical role in ensuring customer success across highly regulated industries. Acting as the primary technical liaison, you will provide expert-level support, resolve complex issues, and empower customers to achieve maximum value from the Ketryx platform. You’ll work hands-on with customers, Engineering, and Product teams to troubleshoot challenges, share best practices, and contribute insights that shape the future of our product. This role is ideal for someone who thrives in a fast-paced environment, has a deep understanding of regulated software systems, and enjoys translating technical expertise into customer impact. In this position, you’ll apply your problem-solving skills and regulated-industry knowledge to help Ketryx advance its mission to impact 100 million patient lives by 2030. This position will be based in our Cambridge, MA office.