Senior Product Strategist

Elements Financial•Indianapolis, IN

5d•Hybrid

About The Position

This is an exciting opportunity to join our innovative Technology Solutions team; but first, here is a little bit about Elements Financial: WE MAKE MONDAYS MORE ENJOYABLE. There are many ways to describe the Elements culture: fun, meaningful, supportive, and full of opportunities. See here for more information - https://www.elements.org/careers/our-culture/ [https://www.elements.org/careers/our-culture/] Today we serve the employees of 150+ organizations around the U.S. We currently rank among the top 3% of credit unions nationally with 100,000+ members. We have the resources, staff, and expertise to support our members with unparalleled service and leading-edge technology. Now let's get into this exciting role! This is a hybrid role that requires some on-site work (inside our Indianapolis, Indiana office). In addition to the on-site duties, there are additional responsibilities that can be completed outside of the office, resulting in this being a hybrid role. Elements Financial is a Best Place to Work because our employees are empowered to Be the Expert, Live the Purpose, and Grow the Business. Our Purpose is to Empower Members to Achieve Financial Success. This role is responsible for defining the vision, strategy, and roadmap for assigned digital products—such as core banking, loan origination, and CRM platforms. Working closely with business stakeholders, IT, member experience, compliance, and the PMO, the Senior Product Strategist ensures our digital solutions deliver measurable value, meet regulatory requirements, and support the credit union’s strategic objectives. You will learn how to be the expert to best serve our members: Establish and cultivate relationships with key business and technology stakeholders to develop and maintain a product vision and multi-year roadmap aligned to organizational strategy and member needs. Identify opportunities to improve digital experiences through member feedback, data insights, and industry best practices. Translate product strategy into clear, actionable requirements (epics, features, user stories). Work closely with technology teams to plan releases, prioritize backlogs, and ensure successful delivery. Serve as product owner in Agile ceremonies (refinement, sprint planning, reviews). Coordinate with PMO on project timelines, resource planning, risks, and cross-functional dependencies. Create and maintain a product library to include product documentation, release notes, change management log, and approval artifacts. Manage relationships with fintech partners and core providers supporting digital capabilities. Evaluate vendor roadmaps, performance, and alignment with credit union goals. Support vendor selections and contract discussions as needed. You will make a difference as you live out our purpose: Partner with member experience team to ensure high-quality, intuitive, accessible member experiences. Monitor product KPIs, analytics, and member feedback to assess performance and identify enhancement needs. Drive continuous improvement of digital experiences to increase adoption, satisfaction, and operational efficiency. Lead root-cause analysis and product adjustments for issues impacting member experience. You will help grow the business: Collaborate with marketing, operations, lending, compliance & risk, and member service teams to ensure product alignment and readiness. Perform market and competitor analysis to ensure our digital offerings remain relevant and competitive. Prepare and deliver communications, updates, and recommendations for leadership. Ensure compliance with regulatory, security, and privacy requirements in all product solutions. You will continue to grow professionally: Maintain detailed working knowledge of assigned digital product capabilities and integration considerations to provide technical and operational guidance. Research emerging technologies, industry trends, software functionality and partner offering that may benefit the organization. Participate in learning and networking opportunities to maintain expertise and develop skillset.

Requirements

Bachelor’s degree in business, technology, or related field—or equivalent experience.
7+ years of experience in product management, digital banking, fintech, or similar roles.
Demonstrated expertise in Agile methodologies and strong command of product owner best practices, including backlog management, prioritization, stakeholder collaboration, and value delivery.
Understanding of digital banking platforms, core systems, APIs, and fintech integrations.
Strong analytical skills with the ability to interpret data and metrics.
Demonstrated ability to work cross-functionally and influence without direct authority.

Responsibilities

Establish and cultivate relationships with key business and technology stakeholders to develop and maintain a product vision and multi-year roadmap aligned to organizational strategy and member needs.
Identify opportunities to improve digital experiences through member feedback, data insights, and industry best practices.
Translate product strategy into clear, actionable requirements (epics, features, user stories).
Work closely with technology teams to plan releases, prioritize backlogs, and ensure successful delivery.
Serve as product owner in Agile ceremonies (refinement, sprint planning, reviews).
Coordinate with PMO on project timelines, resource planning, risks, and cross-functional dependencies.
Create and maintain a product library to include product documentation, release notes, change management log, and approval artifacts.
Manage relationships with fintech partners and core providers supporting digital capabilities.
Evaluate vendor roadmaps, performance, and alignment with credit union goals.
Support vendor selections and contract discussions as needed.
Partner with member experience team to ensure high-quality, intuitive, accessible member experiences.
Monitor product KPIs, analytics, and member feedback to assess performance and identify enhancement needs.
Drive continuous improvement of digital experiences to increase adoption, satisfaction, and operational efficiency.
Lead root-cause analysis and product adjustments for issues impacting member experience.
Collaborate with marketing, operations, lending, compliance & risk, and member service teams to ensure product alignment and readiness.
Perform market and competitor analysis to ensure our digital offerings remain relevant and competitive.
Prepare and deliver communications, updates, and recommendations for leadership.
Ensure compliance with regulatory, security, and privacy requirements in all product solutions.
Maintain detailed working knowledge of assigned digital product capabilities and integration considerations to provide technical and operational guidance.
Research emerging technologies, industry trends, software functionality and partner offering that may benefit the organization.
Participate in learning and networking opportunities to maintain expertise and develop skillset.