Senior Product Specialist - Hybrid FAS/Product Manager Track

Countable Labs•Palo Alto, CA

4d•Hybrid

About The Position

At Countable Labs (formerly Enumerix), we are redefining what modern genomics can be. Our Countable PCR platform delivers highly accurate, multiplexed quantification with the simplicity of qPCR and at a cost that makes advanced genomics broadly accessible. In 2025, Countable PCR was recognized with both Analytical Scientist and Scientist Innovation awards, validating the platform’s scientific impact and real-world value. Backed by top-tier life sciences venture capital firms, we are building a category-defining technology that enables next-level genomics for clinical and research applications. We are a fast-growing, mission-driven startup where ownership is real, innovation is expected, and product leaders have the opportunity to shape the future of an entire platform. If you want to take charge of a portfolio, guide world-class science into the market, and see your decisions translate directly into customer impact, this is the role for you. We are seeking a Senior Product Specialist to join our team in a hybrid Field Applications Scientist (FAS) and Product Management track role. This position is intentionally designed as a hybrid role that combines field-based customer support with product management responsibilities, serving as a direct conduit for the voice of the customer into product development. As an early startup, we believe our best products are built by people who deeply understand customer workflows, pain points, and real-world usage. This role is designed to embed product thinking directly into customer engagement. This is an ideal role for an experienced Field Application Scientist (FAS) who is interested in exploring a future career in product management while remaining hands-on with customers and technology.

Requirements

Typically requires a minimum of 8 years as a Field Applications Scientist or equivalent role at a life sciences tools or molecular diagnostics company with a Bachelor’s degree in molecular biology, biochemistry, bioengineering,; or 6 years and a Master’s degree; or a PhD with 3 years experience.
Hands-on experience supporting molecular biology workflows (e.g., PCR/qPCR/dPCR, NGS prep, or related assays).
Experience partnering with internal stakeholders to translate customer feedback and voice-of-customer insights into meaningful product enhancements.
Strong customer-facing communication skills with the ability to translate technical concepts clearly.
Highly organized, self-directed, and comfortable operating in a fast-paced startup environment.
Collaborative mindset and willingness to work across scientific, commercial, and operational teams.
Willingness to travel approximately 50%, depending on customer and business needs.

Responsibilities

Lead instrument installations, customer onboarding, and workflow validation.
Lead service projects communication between the customer and the technical team on scope of work and data output.
Deliver customer training through on-site visits, classroom-style sessions, webinars, and conference workshops.
Provide primary technical support and troubleshooting for customers, working closely with internal R&D and engineering teams.
Support commercial activities including demos, evaluations, and scientific discussions with prospective customers.
Act as the voice of the customer, capturing structured feedback, unmet needs, and workflow insights as a member of the core product development team.
Partner with senior product managers to actively support the Product Development Process (PDP) across new product introductions (NPI) and sustaining initiatives, with the focus on our assay content portfolio.
Work closely with R&D assay development teams to translate customer workflows and VOC into clear product inputs, including user needs, use cases..
Participate in definition, execution, and validation phases of assay product roadmap including internal testing, and early customer evaluations.
Lead the creation and maintenance of customer-facing documentation, training materials, application notes, and launch collateral, as well as coordinate on beta testing activities.
Participate with senior product managers in competitive market analysis to understand alternative assays, emerging technologies and performance benchmarks, and use these insights to inform product positioning and development priorities.