Senior Product Services & Management Analyst

Northwell•Melville, NY

About The Position

The Senior Pharmacy Systems Analyst is responsible for supporting, maintaining, and optimizing pharmacy-related clinical and operational applications at VIVO pharmacy and across the organization. These applications are non-Epic, but some integrate with Willow Ambulatory and considered 3rd Party Epic Adjacent. This role serves as a liaison between pharmacy operations, technical IT teams, vendors, and clinical teams to ensure pharmacy systems function effectively, safely, and efficiently. The analyst participates in system build, troubleshooting, upgrades, testing, reporting, workflow analysis, and implementation of new pharmacy technologies and applications. The analyst will provide daily operational support and will have rotating on call responsibilities.

Requirements

Bachelor's Degree required, or equivalent combination of education and related experience.
3-5 years of relevant experience, required.

Nice To Haves

Experience supporting, maintaining and optimizing, pharmacy management systems.
Familiarity with medication dispensing technologies, robotics, barcode systems, and inventory management solutions.
Experience in project coordination or system implementation.
Experience with integrated systems including API, HL7 testing, change control processes and general system support.
Experience working with 3rd party vendors, technical teams and pharmacy operational stakeholders.
Master's degree in Computer Science, Business, or Engineering, preferred.
Excellent strategic thinking, project management, and time management skills, preferred.
Strong organization, communication, and collaboration skills, preferred.

Responsibilities

Analyzes and troubleshoots production problems; escalates issues and executes solutions.
Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other key stakeholders.
Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
Develops, coordinates, and executes detailed test plans.
Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
Recommends and implements improvements to end user processes as they relate to financial systems.
Trains end users and documents processes for knowledge transfer.
Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.